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Accommodation Services Manager – Japanese speaking
1 month ago
About Agoda
Agoda is a renowned online travel booking platform that offers a wide range of accommodation and flight options. With a strong focus on innovation and diversity, our team of over 6,000 employees from 90+ different nationalities works tirelessly to connect travelers with 3.6 million accommodations worldwide. We believe in the power of travel to bring people together, foster understanding, and create unforgettable experiences.
Our Mission - Connecting People Through Travel
At Agoda, we are passionate about making travel easy and enjoyable for everyone. We leverage cutting-edge technology and strategic partnerships to enhance the travel experience for our customers.
Join our Accommodation Services Team
As a part of Agoda's Accommodation Services Team, you will play a crucial role in assisting our accommodation partners with various operational, financial, and technological support. From creating appealing profiles to managing bookings, our team ensures that our partners have a seamless experience with Agoda.
The Role:
- Maintain and enhance Accommodation Services operations for partners by monitoring system performance and implementing improvement plans
- Develop and optimize procedures for onboarding and ongoing support for partners
- Collaborate with the Supply Innovation team to drive efficiency and communication across departments
- Identify and resolve operational issues, prioritize tasks, and provide necessary training support
- Track team performance and ensure adherence to targets and standards
- Coach and mentor team members to drive performance and maintain a positive work environment
Qualifications:
- Bachelor's degree or equivalent
- Minimum 5 years of work experience
- 2 years of supervisory experience in a contact center environment preferred
- Demonstrated proficiency in people and performance management
- Excellent communication skills in Japanese and English
- Strong problem-solving and analytical abilities
- Adaptability to new technologies and a proactive approach to challenges
- Team player with a results-driven mindset and strong attention to detail
- Proven expertise in hiring, training, and people management practices
Equal Opportunity Employer
Agoda is committed to fostering a diverse and inclusive workplace where individuals from all backgrounds can thrive. We value talent and merit above all else, ensuring equal employment opportunities for everyone regardless of personal characteristics.
Your application will be kept on record for future opportunities, and you can request removal at any time. For more information, please refer to our privacy policy.
Note to Recruitment Agencies:
Agoda does not accept third-party resumes and is not responsible for any fees related to unsolicited applications. Please refrain from submitting resumes to Agoda employees or aliases.
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