SSC Transformation Project Manager

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

The SSC Transformation Project Manager will be responsible for driving the successful delivery of transformation initiatives within the Shared Services Center.

This role will focus on optimizing processes, implementing new technologies, and ensuring that the SSC aligns with best practices and organizational goals. The ideal candidate will have a strong background in project management, process improvement, and change management within a shared services environment.

Key Responsibilities:

Project Planning & Execution:


•Lead and manage end-to-end transformation projects within the SSC, including scoping, planning, resource allocation, risk management, and delivery.


•Develop comprehensive project plans that outline objectives, timelines, budgets, and resource needs.


•Ensure that projects are delivered on time, within scope, and within budget, meeting or exceeding stakeholder expectations.

Stakeholder Management:


•Collaborate with key stakeholders, including SSC leadership, business units, and external vendors, to align project goals with organizational strategy.


•Facilitate regular communication with stakeholders to provide project updates, manage expectations, and address concerns.


•Act as the primary point of contact for all project-related inquiries and escalations.

Process Improvement:


•Identify opportunities for process optimization within the SSC, leveraging industry best practices and lean methodologies.


•Lead cross-functional teams to redesign and standardize processes, enhancing efficiency and service delivery.


•Implement and sustain process improvements, ensuring long-term benefits and alignment with SSC goals.

Technology Implementation:


•Oversee the implementation of new technologies and systems within the SSC, ensuring alignment with project objectives and operational needs.


•Manage the integration of new tools and platforms, including system testing, user training, and change management.


•Ensure that technology solutions enhance SSC capabilities and drive value for the organization.

Change Management:


•Develop and execute change management strategies to support the adoption of new processes, systems, and ways of working.


•Engage and train SSC employees on new procedures, ensuring smooth transitions and minimal disruption to operations.


•Monitor the impact of changes and adjust strategies as needed to ensure successful adoption and sustained improvement.

Performance Monitoring & Reporting:


•Establish and track key performance indicators (KPIs) related to project outcomes, process improvements, and overall SSC performance.


•Prepare and present regular reports to senior management on project progress, risks, and benefits realization.


•Use data-driven insights to make informed decisions and optimize project delivery.

Team Leadership:


•Lead cross-functional project teams, providing guidance, motivation, and support to achieve project goals.


•Foster a collaborative and high-performance culture within the project team, encouraging innovation and continuous improvement.


•Mentor and develop team members, building project management capabilities within the SSC.

Qualifications:

Education:


•Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. A Master's degree or PMP certification is highly desirable.


•Experience:


•Minimum of 7-10 years of experience in project management, with a strong focus on SSC or GBS transformation, process improvement, and technology implementation.


•Proven track record of managing large-scale, complex projects within a shared services environment.


•Experience in change management, process optimization, and implementing best practices in SSC operations.


•Skills & Competencies:


•Strong project management skills, with expertise in methodologies such as Agile, Lean, or Six Sigma.


•Excellent communication and stakeholder management skills, with the ability to influence and engage at all levels of the organization.


•Analytical and problem-solving skills, with a data-driven approach to decision-making.


•In-depth knowledge of SSC operations, including Finance, HR, procurement, and other shared services functions.


•Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.

skills

SSC Transformation

qualifications

A dynamic SSC Transformation Project Manager to lead key initiatives that will enhance the efficiency, scalability, and effectiveness of our SSC operations.

education

Associate Degree/Diploma

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