Customer Service Executive

4 weeks ago

Sungai Buloh Selangor Malaysia OTC Cosmetic Industries Sdn Bhd Full time

Answer customer calls and handle customer inquiries and complaints through various channels such as phone calls and emails, providing timely responses and professional solutions.

Assist customers in processing and tracking orders, ensuring accurate and timely order information and providing customers with order status and shipping information.

Track customer order progress, coordinate with production, logistics, and other departments to ensure orders are delivered on time.

Record customer feedback and complaints, provide timely feedback to relevant departments, and track progress to ensure timely resolution of issues.

Maintain customer relationships, establish good communication and trust with customers, and enhance customer satisfaction and loyalty.
Participate in customer service-related training and learning to continuously improve professional knowledge and service levels.
Accurately record and track customer service data according to company regulations and processes, and provide relevant reports and analysis.

Collaborate with other departments to conduct market research and customer satisfaction surveys, collect customer feedback and suggestions, and provide improvement directions for the company.

Assist in handling customer complaints and disputes, find solutions, and handle them properly to maintain the company's reputation and interests.

Complete other tasks assigned by superiors.

High school diploma or above; major in management or related fields.
More than 1 year experience in cosmetics, food or other fast-moving products is preferred.
Fresh grads also can applyStrong communication skills and service awareness, proficient in Mandarin and written language for customer communication.
Prior experience in factory customer service or related fields is preferred.
Teamwork spirit, ability to effectively coordinate with other departments to achieve common goals.
Proficient in computer operation and word processing, skilled in using office software and customer service systems.

Good emotional management skills and patience, able to maintain a good working state in the face of pressure and challenges.

Good learning ability and initiative to continuously improve professional knowledge and service skills.

Basic Abilities:

Team building:
Advocate for teamwork and personal subordination to the team

Service orientation:
Recognize emotions and respond with humility

Execution of plans:
Efficiently accomplish tasks according to set goals.

Monthly & yearly KPI incentiveTraining and development The company firmly believes that talent training is an important measure to achieve corporate strategic goals, and helps the company strive to improve the training system and talent development model to guide employees' career growth Training includes: New employee induction training●Key employee training plan and executionOpportunity for participating in lean management professional training taught by lean management experts from top children's cosmetics enterprises from China every monthMiddle and senior management training and other forms of learning and promotion opportunitiesGood personal career development platform

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