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Customer Service Specialist

2 months ago

Malaysia Reading Full time
  • Monthly remuneration: Up to RM6,000 (Basis Salary + Parking Subsidy + Bonus)
  • Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am

Job Responsibilities

  • Effectively understand customer needs, provide sincere assistance, and ensure smooth order completion.
  • Evaluate daily performance to refine service plans and deliver valuable services to customers.
  • Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.
  • Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
  • Advise customers and assist in resolving other issues.

Job Requirements

  • Fluent in reading and writing English.
  • Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
  • Basic Microsoft Excel skills.
  • Basic financial knowledge is a plus.
  • Willingness to work rotating shifts as the platform operates 24 hours every day.
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