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VIP Customer Service Manager

3 months ago

Jalan Sultan Ismail Bukit Bintang WP Kuala Lumpur Malaysia Instant AI Sdn Bhd Full time

Handle VIP users and agents through professional procedures to ensure that VIP users and agents can use the platform normally;Collect, organize, and summarize the questions and suggestions raised by VIP users, agents, and partners, and provide timely feedback to the team.

Review the standardization and compliance of high-level users, agent information and content;Communicate with platform partners to establish a good cooperative relationship;

Bachelor's degree or above, English or related major, outstanding fresh graduates are also acceptable;English and Mandarin can be used as working languages.

It is better to have working experience in Internet giants and VIP customer service experience.
Good client-server awareness, flexible thinking, and strong learning ability;Good at communication and has a good team spiritData Analysis and regular proactive reporting

5 working days per weekNearby Public Transport ( Monorail, MRT)Medical LeaveAnnual LeaveEPFSOCSO