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Customer Service Rep

2 months ago

Kuantan, Pahang, Malaysia Sealed Air Corporation Full time

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit

Job Description

1. Receive new sales orders and ensure all information on the orders is adequate and properly sign-off.

2. To create sales order in system (SAP) upon receipt of the orders from customers.

3. To follow up closely with shipping liners and forwarding agent on shipping schedules.

4. To acknowledge to customers on shipment schedule

5. To work closely with Planning Executive/Production Planner and immediate supervisor on the stocks availability and production schedule

6. To do shipping booking with shipping liners/forwarding agent (based on priority of the liners against destinations) and follow up closely on the booking confirmation.

7. To advise customers on any changes related to the booking confirmation and goods readiness.

8. To continuously/on going check items availability for warehouse personnel to be able to create delivery.

9. Follow up with sales offices on acknowledgement and keep and maintain all records on all acknowledgement

10. Review and acknowledge all order changes and revision. Follow up with sales office to receive revised purchase order (P.O).

11. To liaise with customers on any request for Kuantan product information.

12. To continuously update Kuantan status with information on customer orders – date received, ex-work, RETA, Volume and value.

13. Work closely with Planning Executive/Production Planner and immediate supervisor upon changes or revision of Purchase orders.

14. To liaise with relevant departments on any requests made by customers related to products manufactured in Kuantan Plant.

15. To create invoice for Finished Goods shipment and to verify the product/quantity/price tally with PO received from customer.

16. To process customer request for new materials creation for finished goods upon request from customers.

17. To verify all export freight invoices by weekly.

18. To Monitor lead-time measurement report on weekly basis.

19. To monitor non-manufacturing customer complaints ( service/documents - issue) on weekly basis

20. To update forwarders/liners on their weekly performance report

21. To monitor orders meeting ETA dates on weekly basis

22. To update rolling forecast from customers on monthly basis

23. To assist in any activities requested by supervisor as per deemed necessary.

Qualifications
  1. Fresh graduate in any discipline or a diploma holder with at least 3 years of working experience
  2. Computer literate and have good communication skills
  3. SAP knowledge is an advantage
Personal attributes
  • Good interpersonal skills
  • Empathy with others/customers
  • Good negotiation skills
  • A team player

Requisition id: 48351

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].

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