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Enrollment/Billing Representative

4 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

POSITION : Billing Representative

REPORTING TO: Billing Supervisor or Manager

DEPARTMENT : Billing & Credit Control

Career Band : Band 1

JOB PURPOSE


The job holder is responsible for managing and maintaining a client portfolio through timely and accurate invoicing in accordance with agreed premiums and frequency. He/She coordinates with various internal stakeholders regarding new business, renewals, credit control and commissions. Focus on both premium billing & commission and credit control. Formulates and defines billing and commission scope, objectives and requirements based on both clients need and a thorough understanding of business systems. For credit control process, this role will take the responsibility of data generate, update and summary. Maintain credit control report and blacklist. Coordinates suspend service and legal action between different jurisdictions.

RESPONSIBILITIES AND DUTIES

  • Reviews and sets up new groups for related products, premiums, benefits and enrolment.
  • Reviews and bills clients in accordance with the agreed billing frequency.
  • Engages with clients to build working relationships and education around invoicing and payment ensuring consistency across regions
  • Communicates with clients as necessary to ensure accuracy of information.
  • Responds to client queries regarding eligibility and billing and liaise with different teams within the organization
  • Provides reports on invoicing, commissions, credit control to management as required.
  • Follows up and reports on outstanding premium payments in line with credit control procedures, liaising with different teams within the organization as necessary.
  • Ensures accurate and timely settlement of commission due.
  • Maintains market specific requirements ensuring they are adhered to.
  • Identifies potential improvements and make recommendations to Supervisor/ Team Leader.
  • Maintains accurate files for each client in respect of related products, coverage and contacts.
  • Works with cross-department colleagues to process premium billing and billing issues.
  • Generate premium billing for new/renewal/termination business cases.
  • Premium data reconciliation with internal and external clients.
  • Manually revise premium billing and system data.
  • Maintain credit control report and blacklist.
  • Add and upload bank information of broker set up.
  • Coordinator of suspend service and legal action between Singapore/HK Sales/CM Team.

KNOWLEDGE, SKILLS AND EXPERIENCE

  • Bachelor's degree or above.
  • 1-2 years of work experience as billing, collection and accounting in a life/medical insurance company
  • Finance background is preferred.
  • Fluent verbal and written skills in English, Mandarin is nice to have
  • Solid knowledge of IT packages including Excel and Word.
  • Strong interpersonal skills with excellent written/verbal communication skills.
  • Ability to organize, prioritize and manage workflow to meet individual and team production standards.
  • Attention to detail, with high level of accuracy.
  • Ability to work under pressure/own initiative.
  • Good analytical skills.
  • Excellent numeric skills.
  • Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements.
  • Higher Grade English & Arithmetic or equivalent.
  • High level of PC skills.
  • Should be flexible to work in shifts and on staggered weekends

COMMUNICATIONS AND WORKING RELATIONSHIPS

The job holder develops effective relationships and communications with clients to ensure a working relationship.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.