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Call Center Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company

Our client is a international shipping service provider.

about the job

Reporting into the Head of Call Center.

Leading a team of >20 (Assistant Manager, Team Leader, Advisor)

Market coverage: APAC and AMEA

Key responsibilities:

To achieve the given customer service targets To drive sales growthTo maintain operation excellence: conversion, KPIs, performance benchmarkTo lead the team skills and experience Minimum 5 years of management experience in the call center environment Excellent command of EnglishDemonstrated capability of leading a team of >20To apply, click here to capture your full CV and details in one easy application to capture details with us for the future vacancies. Or write to Shawn Phee at (my).
skills no additional skills required
qualifications no additional qualifications required
education Bachelor Degree