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Client Experience Executive

3 months ago

Malaysia Reading Full time

GP Services Sdn Bhd is a leading provider in the healthcare industry, committed to delivering high-quality care and exceptional patient services. We are currently seeking a dynamic and dedicated Client Experience Executive to join our team.

Qualifications & Experience
  • Diploma/Bachelor's degree in Business Administration, Customer Service, or a related field.
  • Fluent in both Chinese and English, with strong reading and speaking skills in both languages.
  • Proven experience in a client-facing role, preferably in a customer service capacity.
  • Strong problem-solving and conflict resolution skills.
  • Ability to build and maintain strong client relationships.
Tasks & Responsibilities
  • Act as the primary liaison between clients and our company, ensuring all client needs and concerns are addressed promptly and effectively.
  • Collaborate with various departments to coordinate and deliver solutions that meet client expectations.
  • Conduct regular follow-ups with clients to assess their experience and gather feedback for continuous improvement.
  • Develop and implement strategies to improve client satisfaction and retention.
  • Create and maintain detailed records of client interactions, issues, and resolutions.
Company Information

Registration No.:

Application Questions
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • How many years' experience do you have as an Experience Executive?
  • Which of the following languages are you fluent in?
  • Are you willing to undergo a pre-employment background check?

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