General Manager
1 month ago
Your future employer is a reputable hotel operator in the Klang Valley. The team is rapidly expanding and seeking talented individuals to enhance various aspects of the business.
The ideal candidate will develop and implement business strategies to achieve financial and operational goals, ensuring all hotel services align with the company's mission and values.
- Develop business strategies to achieve financial and operational goals.
- Ensure hotel services align with company mission and values.
- Recruit, train, and develop hotel staff to enhance performance and service delivery.
- Oversee daily operations of all hotel departments, ensuring efficient, safe, and high-quality services.
- Collaborate with sales and marketing team to develop promotional strategies.
- Manage hotel budget to ensure financial goals are met.
- Ensure compliance with health, safety, and regulatory standards.
- Track and manage expenses to maintain profitability.
- Maintain high levels of guest satisfaction by ensuring exceptional service and addressing guest feedback and concerns.
- Implement and enhance operational procedures to optimize service delivery and efficiency.
Key Requirements:
- Diploma/Bachelor's Degree in Estate Management, Hospitality Management, Business, or a related field.
- Minimum of 10 years' experience in hospitality or a similar role, with a strong track record of success.
- Exceptional customer service and communication skills.
- Proficient in both spoken and written English.
About the Company:
The company is financially strong, boasting a robust portfolio of completed, ongoing, and upcoming projects. They offer a positive work environment with a trusting and supportive management team, generous rewards for good performance, and a strong emphasis on personal growth.
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