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Customer Operations Executive

3 months ago

Malaysia PERSOLKELLY Full time

Position: Customer Operations Executive

Industry: Freight Forwarding

Working Duration: 12 months contract with PERSOLKELLY (Renewable every 12-months, high possibility to be converted to permanent position after 2 years)

Working Location: Level 1,2,3 and 9 MCT Tower, Sky Park One City, Jalan USJ25/1, 47650 Subang Jaya, Selangor, Malaysia

Working Day/Hours: Monday – Friday; 8:30am – 5:30pm. Saturday; 8:30am to 1:00pm

Salary: Basic range from RM3,500 – RM4,500 (based on experience and qualifications) with statutory contribution + leave entitlement + medical coverage

Job Requirement:

  • Minimum Diploma/Bachelor's Degree holder
  • At least 1-year related experience in managing booking
  • Preferably experienced in managing sea freight booking

JOB RESPONSIBILITIES

  • Monitor orders from customer; April Fine Paper Group
  • Process order from FCM to CW1 and vice versa
  • Manages booking shifting to carriers based on allocations and pricing ranking as stipulated from RFQ
  • Monitor D&D within agreement with carrier
  • Proactively roll shipment and ensure D&D approval obtained in prior if observed shipment hit hot connection
  • Liaise with Documentation team to ensure ZB completed timely for hot connections
  • Work together with Mill team to ensure laden ship out according to plan
  • Work with depot and carrier to ensure empty containers released timely
  • Work with barge operators and carriers to ensure container list updated in system accordingly for shipment to onboard assigned vessels
  • Perform empty and laden container barge upload to FCM
  • Observe KPI agreed with customer
  • Work closely with Procurement on escalations for carrier whom unable to meet allocations agreed
  • Work closely with SIN/FTG team on order shifting between PKG/SIN/FTG
  • Perform any other task assigned by Superior.

Serious applicants may send your resume to

Only qualified candidates will be contacted for interview.

We thank you for your application.

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