Current jobs related to Head of Customer Relations - a Jalan Pb Bangi Industrial Estate Seksyen Bandar Baru Bangi Selangor Malaysia - Global Amity Sdn Bhd

  • Customer Relations Executive

    5 months ago

    Bangi, Malaysia Global Amity Sdn Bhd Full time

    Responsibilities: To assist the CR Team Lead in day-to-day activities of customer relations i.e. appointments, complaints, etc. to ensure smooth operations of service centre which include but not limited to the following: - Handling customer enquiry through inbound call and outbound call with Accordia System Management - Handling customer enquiry through...

  • Customer Relation Executive

    5 months ago

    Bangi, Malaysia Global Amity Sdn Bhd Full time

    Job Requirement: 1. Minimum Degree in Corporate Communications or any fields. with 5 years experience in Customer Service. 2. Excellent Telephony, Communication and Interpersonal skills 3. Strong language Skills (Able to communicate effectively in English, Malays and local dialects - written & spoken) 4. Customer Service oriented and believes that...

  • Customer Relation Executive

    5 months ago

    Bangi, Malaysia Global Amity Sdn Bhd Full time

    Job Requirement: 1. Minimum Diploma in Corporate Communications or any fields. with 3 years experience in Customer Service ; Degree Holder in any fields is an added advantage if working experience is similar industry. 2. Excellent Telephony, Communication and Interpersonal skills 3. Strong language Skills (Able to communicate effectively in English, Malays...

  • Guest Relations Agent

    5 months ago

    Bangi, Malaysia Bangi Resort Hotel Sdn Bhd Full time

    DUTIES AND RESPONSIBILITIESTo check the arrival file which require special requests like baby cot, extra bed, fruit basket, etc..To register and assign rooms to guest according to individual needs to achieve guest satisfactionTo know categories, position, capacity, furnishing and price of every room in the hotelTo know procedures for blocking reservations,...

  • Sales Manager for DX Systems

    2 weeks ago

    Bandar Baru Bangi, Selangor, Malaysia Johnson Controls Full time

    Project Sales ManagerJohnson Controls is seeking a highly skilled Sales Manager to lead the sales efforts for our DX systems range of products. The successful candidate will be responsible for achieving revenue targets, managing sales mix and pricing, and developing strong relationships with existing customers.Key Responsibilities:Drive sales growth and...

  • Project Manager

    2 hours ago

    Bandar Baru Bangi, Selangor, Malaysia Johnson Controls Full time

    Job Title: Project Sales ManagerJohnson Controls is looking for a highly skilled and experienced sales professional to lead our sales efforts for DX systems range of products.Key Responsibilities:Drive sales growth and revenue targets for assigned products.Develop and maintain strong relationships with existing customers and expand new customer base.Stay...

  • Project Sales Director

    4 weeks ago

    Bandar Baru Bangi, Selangor, Malaysia Johnson Controls Full time

    Project Sales ManagerJohnson Controls is seeking a highly skilled and experienced sales professional to join our team as a Project Sales Manager. This role will be responsible for managing sales for all DX systems range of products (Hitachi/York) and achieving specific revenue targets.Key Responsibilities:• Achieve company strategic goals by generating...

  • Project Sales Manager

    3 weeks ago

    Bandar Baru Bangi, Selangor, Malaysia Johnson Controls Full time

    Project Sales ManagerJohnson Controls is seeking a highly skilled and experienced Project Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and revenue targets for our DX systems range of products.Key Responsibilities:Develop and execute sales strategies to achieve company revenue...

  • Project Sales Director

    1 week ago

    Bandar Baru Bangi, Selangor, Malaysia Johnson Controls Full time

    Job Overview:We are seeking a highly skilled and experienced Project Sales Manager to join our team at Johnson Controls.About the Role:The successful candidate will be responsible for managing and overseeing sales for all DX systems range of products, with a focus on achieving revenue targets.Key Responsibilities:Achieve company strategic goals and generate...

  • Project Sales Manager

    2 weeks ago

    Bandar Baru Bangi, Malaysia Johnson Controls Full time

    Project Sales ManagerLocation: Bangi and Working RemotelyKey Responsibility:Responsible for the successful management, overseeing sales for all DX systems range of products (Hitachi/York) and is directly responsible for the specific revenue targets.ESSENTIAL DUTIES & RESPONSIBILTIES:Achieve company strategic goals.Generate budgeted sales, manage mix, and...

  • IT Junior Executive

    5 months ago

    Bangi, Malaysia LOGISTEED Malaysia Sdn. Bhd. Full time

    Reporting to Head of IT & assist the head of IT in day-to-day IT related support tasks. - To provide end user support & troubleshooting the network, hardware and software issues. - To help perform monthly/daily data backup. To trouble shoot if encounter issues. - To help perform asset and inventory management of IT related hardware and software purchased. -...

  • Customer Service

    5 months ago

    Bangi, Malaysia Rayyan Haya Resources Sdn Bhd Full time

    JOB SCOPE - To handle sales from Whatsapp HQ, social media platforms (Shopee, Tiktok, Instagram) - To assist customer inquiries. - To prepare sales and customer database report. - To liaise with superior on product launching and sale. - To perform ad hoc task assigned by the management from time to time. REQUIREMENT: - At least a Diploma,...

  • Customer Service

    2 months ago

    Bangi, Malaysia Rayyan Haya Resources Sdn Bhd Full time

    JOB SCOPE - To handle sales from Whatsapp HQ, social media platforms (Shopee, Tiktok, Instagram) - To assist customer inquiries. - To prepare sales and customer database report. - To liaise with superior on product launching and sale. - To perform ad hoc task assigned by the management from time to time. REQUIREMENT: - At least a Diploma,...

  • Customer Care Executive

    5 months ago

    Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...

  • Customer Care Executive

    5 months ago

    Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...

  • Customer Care Executive

    4 months ago

    Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...

  • Shipping & Customer Supports Executive

    5 months ago

    Bangi, Malaysia Oceancash Nonwoven Sdn Bhd Full time

    **Responsibilities**: To assist manager in the smooth flow of day-to-day customer supports and shipping issues and matters. - To liaise with customers in all aspects of sales and marketing from inquiries to complaints - To ensure smooth flow of customers order from productions to deliveries - Work closely with intercompany, forwarding agents and...

  • Body & Paint Foreman

    5 months ago

    Bangi, Malaysia Ingress Motors Centre Sdn Bhd Full time

    Responsible for every aspect of the body and paint process - repairs damaged body parts and bodies of vehicles in accordance with factory and dealership specifications, using hand tools and power tools. - Examine damaged vehicles and estimate repair costs. - Ensure that the car (QC) is maintained in good/correct condition before sending it to the Claim...

  • Junior Business Regulations Executive

    5 months ago

    Bangi, Malaysia SALAM ALLIANCE SDN BHD Full time

    Take charge of the process for registration and opening the dialysis center, including the responsibility for preparing all related documents needed for the submission. - Responsible for liaising with the company secretary for new company registration, managing company annual returns, retaining fees, and handling any necessary amendments, including document...

  • Guest Relations Executive

    5 months ago

    Bangi, Malaysia Bangi Resort Hotel Sdn Bhd Full time

    Requires his/her presence at the lobby area or high contact area of guests. Maintaining a very good rapport with all guests and employees of the Hotel. To handle as many complaints as possible and to perform follow up on the issue noted with a precedent courtesy letter (apology letter, thank you letter etc.). Performing the most personalized service whenever...

Head of Customer Relations

2 months ago

a Jalan Pb Bangi Industrial Estate Seksyen Bandar Baru Bangi Selangor Malaysia Global Amity Sdn Bhd Full time
Lead, manage, plan, direct, control and coordinate the overall activities of Customer Relations team i.e. appointments, service reminder, etc. to ensure consistent service intakeOversee and attend to all customer relations i.e.

enquiries or complaints, ensure all cases are monitored until resolution and organize meeting to analyze complaint trendMonitor and facilitate the resolution of gaps and complaints for ensuring excellence in customer service.

Manage the helpdesk and contact center for Company and to help facilitate channeling of requests to relevant departments or personals.

Monitor Call Centre (Outbound & Inbound).Handle customer's concern, analyse root cause and take improvement activities.
Coordinate with CR team on customer satisfaction survey and analyze on result.

Ensure customer database is updated in timely manner and protected at all times through constant monitoringSupport and provide direction to the team in all areas dealing with customer relations to improve customer experience, providing guidance and constructive feedback and resolving problems.

Collaborate with other departments, such as service, parts and sales s, to optimize overall dealership performance and customer experience.
Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.
Other tasks as assigned.

Must possess at least a Bachelor in Mass Communications or any related field with at least 3 to 5 years working experience as Customer Relations Assistant Manager or Customer Relations Team Lead.

Experience as a Customer Relations Manager within the automotive industry will have an added advantageStrong leadership and management skills, with a proven ability to lead and inspire a team.

Excellent communication and interpersonal skills, with a customer-centric approach.
Customer Service Oriented and embrace that "Customers Come First" mind set.
Independent, high commitment, self-motivated and able to promote good problem solving.
Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment. IT literate and competent in Google Apps (G. Sheets, G. Docs & G. Slides)

Hospitalisation Insurance SchemeMedical & Dental