![VR Solution Sdn Bhd](https://files.ajobthing.com/employers/137116-1618493809.png)
Customer Service
2 days ago
Address customer inquiries, complaints, and issues promptly and effectively.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues by identifying the root cause and implementing solutions.
Escalate complex or unresolved issues to higher-level support or relevant departments when necessary.
Maintain and update customer records in the RM system.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Stay informed about the company's products, services, and any updates or changes.
Educate customers about new products, services, and promotions.
Achieve individual and team performance targets, such as response time, resolution time, and customer satisfaction scores.
Participate in regular training and development sessions to improve skills and knowledge.
Work closely with other departments, such as sales, technical support, and marketing, to provide comprehensive support to customers.
Minimum Diploma or higher.
Fluent in English and MandarinExcellent verbal and written communication skills.
Ability to listen actively and understand customer needs.
Familiarity with customer service software, RM systems, and basic computer applications.
Ability to quickly learn and adapt to new technologies and tools.
Organizational Skills.
Candidate must willing to work in Puchong. (we're located at Pusat Perdagangan One Puchong)
EPF, SOCSO includedAnnual LeaveMedical Leave and Medical Claim.
Annual Increment (depends on performance)Annual Performance BonusCompany Trip.5 Working Day (Weekdays Only).Normal Working Hours (9.30am - 6pm)
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