Client Service Senior Manager

1 week ago

Klang Municipal Council, Malaysia Ally Logistic Property Full time

ALP, an innovative firm specializing in logistics property development, is seeking an experienced leader to ensure efficient operations, tenant satisfaction, and seamless collaboration across the value chain and departments related to Smart Logistics Warehouse management.

The Senior Manager of the Client Service Team will lead a team of 10-15 professionals across multiple functions, including Property and Facility Management, Automation Maintenance, Café Employees, Tenant Management, and Administrative personnel.

The position involves direct oversight of tenant onboarding, continuous client relationship management, and the facilitation of renovation and maintenance tasks. Strong technical knowledge and cross-functional coordination with internal stakeholders, including project management, design & construction, sales, and services department (finance & accounting) teams is essential to support smooth operations and address tenant needs effectively.

This position offers the opportunity to work in a dynamic environment, managing multiple stakeholders and ensuring seamless operations to support the company's growth and tenant needs.

What You Will Do…

  • Supervise and lead 3-4 functional teams: Facility Management, Maintenance (Automation), Café Operation, and Tenant Account Management.
  • Develop team goals, assign tasks, and foster a collaborative, client-focused team culture.
  • Oversee tenant onboarding processes, ensure client service quality, and manage renovation projects to enhance tenant experiences.
  • Lead internal teams and external vendors with diverse multidisciplinary expertise to achieve operational goals.
  • Ability to convert company's vision to executable operation goals and action.
  • Act as the primary contact for tenants, addressing inquiries, and managing ongoing relationships to foster tenant satisfaction.
  • Lead the onboarding process for new tenants, ensuring smooth integration into warehouse facilities.
  • Manage communication and provide timely updates on maintenance or operational activities, ensuring transparency and minimizing disruptions for tenants and stakeholders.

Operational Management

  • Oversee the maintenance and operation of automation equipment within warehouse facilities, ensuring minimal disruption to tenants.
  • Supervise facility management, focusing on efficiency and compliance of the warehouse operations.
  • Manage the café employee to align with company and tenant requirements.

Project Management

  • Coordinate with cross-functional teams and vendors for warehouse enhancements, tenant renovations, and resource management, ensuring timely completion and compliance.
  • Oversee budget planning, cost tracking, and procurement to ensure projects align with company standards and timelines.
  • Resource and procurement management as one of the essential functions to the overall project management.

Who You Are…

  • Honest and Reliable: Demonstrates integrity and dependability in all tasks.
  • Availability: Responsive, accessible when needed, takes prompt action and delivers timely results.
  • Resourceful: Capable of finding creative solutions to challenges.
  • Attention to detail: Ability to view in macro and micro perspective.
  • Agile: Adapts quickly to changing circumstances and demands.
  • Friendly and Approachable: Builds rapport easily and fosters a positive work environment.
  • Visionary: Thinks strategically and anticipates future opportunities and challenges.

What skills are required…

  • A Bachelor's degree in Construction Management, Facility Management, Engineering, or related field. Advanced degree preferred.
  • At least 10+ years of experience in facility or property management, Project Management, Client service, or related fields, with 5+ years in a supervisory or managerial capacity.
  • Demonstrated experience managing multi-functional teams, ideally within a warehouse, logistics, or similar environment.
  • Strong interpersonal and communication skills to effectively engage with tenants and cross-functional teams.
  • Proficiency in project management, especially for renovation or maintenance projects. Familiarity with automation equipment and maintenance processes is a plus.
  • Proficient in computer skills, including standard Microsoft Office applications (MS 365, Teams, Outlook, etc.); familiarity with project management software is a plus.
  • Fluent in English, Malay, and Mandarin, with strong communication and negotiation skills.
How do your skills match this job?

Your application will include the following questions:

  • Which of the following types of qualifications do you have?
  • What's your expected monthly basic salary?
  • How many years' experience do you have as a client services manager?
  • Which of the following languages are you fluent in?
  • Are you willing to undergo a pre-employment background check?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have as a Client Services Role?

Ally Logistic Property, Co., Ltd. (ALP) is the first and largest institutional logistics property developer in Taiwan, providing sustainable modern logistics facilities which comply with the highest international standards.

ALP's mission is to make the logistics industry become simpler, smarter, and more sustainable. ALP has set up the goal to invest US$1 billion in the logistics facilities in Taiwan, and now we are halfway through. As the first institutional logistics property developer in Taiwan, ALP has built and is now managing more than 500,000sqm of warehouses. During these 7 years, ALP has constructed and is now managing 5 logistics parks in Taiwan. With over 90% of warehouses occupied, more than 60% is leased by multinational companies that include retail and commercial brands, channels and third-party logistics service providers and more. Treating Taiwan as an incubator, ALP has gained comprehensive knowledge and experience in optimizing logistics solutions and service, integrating with automation and robotics.

In 2020, ALP has started to expand to Southeast Asia and set up a subsidiary in Malaysia. With the successful business model, knowledge base, and multinational customer base built up in Taiwan, ALP aims to replicate our success model into other countries including Malaysia, Vietnam, Indonesia, and more.

Mission

∙ To make the logistic industry simpler, smarter, and more sustainable.

Value

∙ Change for better.

Six characteristics to become an ALPer:

  • Creative Minded
  • Curiosity Driven
  • Comprehensive in Thought
  • Speedy in Action
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