Customer Service Specialist
3 days ago
A Customer Service Specialist's role is to handle all incoming inquiries on products, technologies, programs, policies, and services. They are able to handle inquiries via all media channels including inbound calls, chat, and email tickets.
Duties and Responsibilities:
- Take calls and provide accurate answers to customer queries.
- Deliver excellent customer support & services and offer patient assistance at all times.
- Respond to customer inquiries using knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customer support & services effectively through active communication.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to call flow procedures & processes as well as requirements of Quality Assurance.
- Abide by de-escalation processes involving dissatisfied customers.
Requirements:
- Minimum 1 year relevant working experience in voice channel support in customer services.
- Minimum Diploma Holder or higher is preferred.
- Strong communication skills in oral & written form, able to deliver active listening and articulate step-by-step problem-solving.
- Proficient in Mandarin and English is a must.
- Always perform duties in a professional manner.
- Be attentive during training & call handling.
- Equipped with negotiation skills and able to handle difficult customers over the phone.
- Proficient in general computer knowledge & skills.
- Quickly adapt to corporate environment and culture; reading emails, acknowledging updates & being responsive.
Associate
Employment typeFull-time
Job functionCustomer Service
IndustriesStaffing and Recruiting
#J-18808-Ljbffr-
Customer Service Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full timeCustomer Service Specialist (Complaints Specialist)Are you an individual who excels in client-facing roles and possesses a genuine interest in financial markets?Our mission is to act as an impartial intermediary between the company and its clients, ensuring the prompt and effective resolution of client concerns. By addressing issues with professionalism and...
-
Customer Service Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full timeAs a Customer Service Specialist at OCBC, you will play a pivotal role in delivering exceptional service to our customers. Your primary responsibility will be to attend to inbound calls and enquiries related to various consumer financial products and services.You will handle calls professionally by providing accurate and timely information, and able to...
-
Customer Service Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAt Prudential Hong Kong Limited, we are committed to delivering world-class customer service. As a Customer Service Specialist in our Contact Centre, you will be responsible for providing an efficient and high-quality telephone servicing facility to our customers.Key Responsibilities:Deliver exceptional customer service via telephone, ensuring that all...
-
Customer Service Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia KITSUI Full timeThis job is a Customer Service Specialist who connects with customers on social media and online shops. You might like this job because it blends problem-solving with creativity while helping people feel valued and heardWe're looking for a Customer Service Specialist to join our team This role is ideal for someone with 1-3 years of experience in customer...
-
Customer Service Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeCustomer Service Specialist122338Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.Key AccountabilitiesSets and achieves targets to maintain productivity, efficiency and quality standards.Meet the requirements...
-
International Customer Service Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeInternational Customer Service SpecialistSpecialist in International insuranceWe are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia.We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners...
-
Sales Generation Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeJob DescriptionCustomer Connect Malaysia Sdn Bhd is seeking a highly motivated Inside Sales Representative to join our dynamic team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will play a crucial role in our outbound sales efforts by qualifying potential leads and driving growth for Google's products and services.Key...
-
Customer Service Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeCustomer Service Specialist Posting Date : 13 Jan 2025 | Close Date : 13 Apr 2025Client Background:BPO wing that offers a spectrum of services, from data analysis, customer service, and risk management to administration, IT support, human resources, marketing, and beyond.Location: KLTenure: Permanent roleSalary: Basic SalaryKey ResponsibilitiesDeliver...
-
Customer Service Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ingredion Full timeLocation : Kuala Lumpur, MalaysiaReports to : Customer Service SupervisorDirect reports : NoneWorkplace type : HybridThe Customer Service Specialist is responsible for all local customer service activities and processes for food customers.Core Responsibilities:Fully responsible for customer service function.Update PO received in timely manner and process...
-
Customer Service and Sales Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Atiara Johan Sdn. Bhd. Full timeAbout UsAt Atiara Johan Sdn. Bhd., we are committed to delivering exceptional customer service and providing our customers with the best possible buying experience. We are seeking a highly skilled Customer Service and Sales Specialist to join our team, who will be responsible for sales activities, providing customer service, and conducting training...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full timeAt Net2Source Inc., we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in providing excellent customer support and services to our clients.The ideal candidate will have a minimum of 1 year relevant working experience in voice channel support in customer services and a...
-
Specialist Customer Service
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full timeTitle: Specialist Customer ServiceLocation: Kuala Lumpur, MY, MYGlobal Business Unit: HECJob Function: Client and Customer ServicesRequisition Number: 166283Job SummaryThe incumbent will manage inbound orders and customer queries, ensuring satisfaction through effective communication and collaboration with operational teams.This position is a 1-year...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Popular Book Co. (Malaysia) Sdn. Bhd. Full timeCustomer Service SpecialistWe are seeking a Customer Service Specialist to join our team at Popular Book Co. (Malaysia) Sdn. Bhd.This role involves attending to customer enquiries and providing exceptional customer service.The successful candidate will be responsible for processing sales transactions, restocking shelves, and maintaining store displays.Strong...
-
Customer Service Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pacific Asiawide Group Full timePacific Asiawide Group is one of the world's largest face-to-face advertising and marketing companies. We are seeking an exceptional sales and customer engagement professional to join our dynamic team.The ideal candidate will be responsible for achieving sales goals through leading and coaching a team of sales and customer service specialists. The role...
-
Electrical Equipment Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob OverviewAt Wohn-Service-Team, we are seeking a skilled Electrical Equipment Specialist to join our team. This is an exciting opportunity to work on various power solutions and related systems in a field service role. The ideal candidate will have sufficient relevant experience in repairing electrical/electronic equipment at the component level.Main...
-
Telemarketing Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeAs a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...
-
Customer Service Liaison
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia 婵物捨 Full timeJob OverviewWe are seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will possess excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.This role is responsible for providing market leading service and retaining excellent customer relationships by...
-
Customer Service Professional
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAbout UsWe are Prudential Hong Kong Limited, a leading insurance company dedicated to providing innovative solutions to our customers.Our team is passionate about delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention at all times.We believe in creating a positive and inclusive work environment...
-
Customer Service Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeAt MindPec Solutions, we are dedicated to delivering exceptional customer service to our vendors.We are seeking a highly skilled and motivated CUSTOMER SERVICE SPECIALIST who will be responsible for ensuring the highest quality of customer experience.The ideal candidate will have excellent communication skills, both written and verbal, and be able to...
-
Customer Service Representative
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full timeJob OverviewWe are looking for a highly motivated and detail-oriented Customer Support Specialist to join our team at Yaoyao Malaysia Info Tech Sdn Bhd. As a key member of our customer support team, you will be responsible for providing excellent customer service and resolving issues in a timely and professional manner.ResponsibilitiesLive Chat...