Senior Market Manager, Malaysia

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

Regular Kuala Lumpur Accommodation Other Job ID:5132

Update 2025-03-21

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you'll get to

  • Build strong relationships with designated hotels to grow bookings, revenues and gross profit in assigned market
  • Build and lead a team of Market Managers to optimize and manage successful accounts in achieving higher market share and revenue opportunities.
  • Monitor team member's performance and provide guidance from different perspective
  • Handle hotels/guest houses inquiries, resolve the issues with supporting team and Shanghai HQ.
  • Commercial strategic planning, based on Trip.com's group big data, to maximize accommodation availability, pricing and content.
  • Conduct quarterly commercial plans and strategies for the teams, ensuring the target is delivered timely
  • Constant feedback to Shanghai HQ regarding market insights, competitor information, performance, system and product issues from hotel partners.

What you'll Need to Succeed

  • Minimum 8 years of experience in reputable companies (OTAs, TMC, BedBanks & DMC) with proven track record
  • Strong problem-solving skills with logical mindset
  • Strong negotiation and influencing skills
  • Equal depth of expertise in hotel partner development and new acquisition
  • Highly collaborative style, with ability to navigate a complex and matrixed organization to deliver the impact strong knowledge of the hospitality industry.
  • Willing to travel extensively across the continent

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
  • We encourage flexible work arrangements
  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Find out more job opportunities at https://careers.trip.com

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