Retail Manager

2 days ago


Petaling Jaya, Selangor, Malaysia Sealy Asia (Malaysia) Full time

Direct message the job poster from Sealy Asia (Malaysia)

Responsible for overseeing the day-to-day operations of multiple retail stores, including sales, customer service, inventory management, employee supervision, and ensuring a positive store environment with the primary goal of maximizing sales and customer satisfaction. Key duties include hiring and training staff, managing inventory levels, maintaining visual merchandising standards, and resolving customer issues.

Key responsibilities:

  • Sales and Performance Management:
    • Achieve sales targets and goals by motivating and coaching sales team.
    • Monitor sales performance, identify areas for improvement, and implement strategies to boost sales.
    • Analyze sales data to identify trends and make informed decisions.
  • Customer Service:
    • Ensure exceptional customer service standards are met by all staff.
    • Handle customer complaints and resolve issues promptly.
    • Foster a positive and welcoming shopping experience.
  • Staff Management:
    • Hire, train, and develop retail staff.
    • Assign tasks and responsibilities to team members.
    • Conduct performance evaluations and provide feedback.
    • Address employee concerns and maintain a positive work environment.
  • Inventory Management:
    • Monitor stock levels and ensure optimal inventory management.
    • Place orders for new merchandise and manage product flow.
    • Conduct regular stock checks and address discrepancies.
    • Maintain attractive and visually appealing store displays.
    • Implement merchandising strategies to highlight key products and promotions.
  • Operations Management:
    • Oversee daily store operations, including opening and closing procedures.
    • Ensure compliance with company policies and procedures.
    • Manage store budget and expenses.

Required Skills:

  • Strong leadership and communication skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Detail-oriented with strong organizational skills.
  • Proficiency in retail management systems and data analysis.
  • Ability to adapt to changing retail trends and customer needs.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Furniture and Home Furnishings Manufacturing
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