National Retail Sales Manager

2 days ago


Petaling Jaya, Selangor, Malaysia Triumph International Full time
About the Job:

We are seeking a highly experienced National Retail Sales Manager to lead our sales efforts in Malaysia. The ideal candidate will have a strong command of written and spoken English, excellent interpersonal and presentation skills, and at least 5 years of experience in sales management in the Direct-to-Consumer retail industry.

The successful candidate will be responsible for developing and implementing a comprehensive national sales strategy to drive sales growth, monitoring and evaluating sales performance, and cultivating new retail sales channels and distribution opportunities.

  • Develop and implement a comprehensive national sales strategy to drive sales growth.
  • Monitor and evaluate sales performance against targets and KPIs, identifying areas for improvement.
  • Cultivate new retail sales channels and distribution opportunities to expand market share.

Key Responsibilities:

Sales Strategy and Development
  • Analyze sales figures and market research to forecast trends and demand.
  • Develop annual sales budgets and plans in collaboration with other departments.
  • Identify opportunities for market expansion and explore new territories.
Sales Execution and Optimization
  • Maximize sales ROI by utilizing all available information and resources effectively.
  • Implement sales plans, promotions, and follow the marketing calendar.
  • Manage seasonal changes and ensure high standards of merchandising to enhance the shopping experience.
Customer Excellence & Relationship Management
  • Ensure high standards of customer service across stores and trades.
  • Build and maintain strong relationships with key clients and accounts.
  • Address and respond to customer complaints and comments promptly.
Operational / Efficiency
  • Minimize losses and maximize store profitability by achieving targets for staff costs, theft, and controllable expenses.
  • Collaborate with HR, marketing, merchandising, and finance teams to ensure retail strategies align with overall business goals.

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