Health Solutions Partner

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Pfizer Full time

Health Solutions Partner - Hospital Govt (Central)

Locations: Malaysia - Kuala Lumpur

Time Type: Full-Time

Posted On: Yesterday

ROLE SUMMARY

The Health Solution Partner is responsible for scientific sharing of Pfizer portfolio with assigned customers, deciding upon best strategies to develop relationships with Therapeutic Area HCPs and Key Opinion Leaders (KOLs), understanding and facilitating formulary access, providing support to customers on portfolio treatment pathway (presentation, diagnosis, treatment, and adherence).

HSP should possess customer, market and business acumen combined with strong product and disease state knowledge; demonstrate strategic business development and management skills and in-depth customer engagement expertise in both virtual and in-person settings, utilize a systematic approach to virtual engagement (e.g., clear agenda, next steps/follow ups); have outstanding communications skills and be adept in the operation of digital and virtual tools/multi-platforms skills; with the ability to effectively work remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives.

ROLE RESPONSIBILITIES

  • Provides direct access subject matter expertise for HCPs regarding "All I need to know about my medicine" for specialised medication-specific support, that can go directly to customer.
  • Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective customer plans and adapts based on self-identified opportunities and insights.
  • Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, Microsoft Teams, Microsoft Office) as well as adapts quickly to new customer facing tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans.
  • Compliantly engage key customers proactively provide education that, in colleague's judgment, best meet HCP and patients' needs.
  • Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive scientific knowledge and leverages customer priorities to drive better patient outcomes; proactively provides insights for the development of new and innovative solutions for customers.
  • Leverage product and disease state knowledge to appropriately educate HCPs on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable.
  • Works effectively with HCPs and Healthcare alliances to plan for customer engagements in multiple formats (e.g., virtual and in-person).
  • Responsible for strategic deployment of Pfizer resources to support HCP (eg. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning; collaborate effectively with other Customer-Facing (CF) colleagues.
  • Appropriately support patients' access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP) or other Pfizer hub programs.
  • Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance Pfizer objectives. Able to use triaging protocols and digital apps to create rapid connections with appropriate SMEs to address customer inquiries.
  • Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model.

QUALIFICATIONS

  • Bachelor's Degree, preferred Science and Health background.
  • Minimum 2 years of previous sales experience is preferred.
  • Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability.
  • Valid driver's license and a driving record in compliance with company standards.

PREFERRED QUALIFICATIONS

  • 2 year pharmaceutical, biotech, sales, or relevant experience.
  • Must live within the territory.
  • Experience with therapeutic area and products associated with this role.
  • Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations).
  • Develop comprehensive territory/customer plans to drive achievement of desired objectives.
  • Strategically overcome obstacles to gain access to difficult to see health care providers and customers.
  • Cultivate relationships with KOLs; build lasting relationships with top priority customers.
  • Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources.
  • Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills.
  • Demonstrated ability to engage, influence and support customers throughout engagement process, excellent communication, and interpersonal and leadership skills.
  • Demonstrated ability to quickly learn and embrace new ways of working in a rapidly changing environment.
  • Strong organizational and analytical skills required and ability to analyse and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer's long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market.

Work Location Assignment: Hybrid
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