Operation General Manager
7 days ago
Operation General Manager Posting Date : 04 Mar 2025 | Close Date : 02 Jun 2025
Client Industry: Food & Beverage Industry
Location: Bangi
Remuneration: RM10,000-RM13,000
Key Responsibilities:
Operational Oversight:- Managing and working closely with the Senior operation team, ensuring efficient and effective management of all outlets, including front-of-house, back-of-house, and administrative functions.
- Further improvise existing SOPs, ensuring that all operations comply with company policies, industry regulations, and health and safety standards.
- Enhance the brand's reputation in all aspects.
- Reporting to Company Directors.
- Lead, mentor, and motivate a team of managers and staff, fostering a positive work environment.
- Oversee recruitment, training, development, and performance evaluation of employees.
- Develop and implement policies and procedures for effective staff management.
- Develop and manage the budget, including forecasting, cost control, and financial reporting.
- Monitor financial performance, analyze variances, and take corrective actions to achieve financial targets.
- Optimize revenue streams and manage expenses to enhance profitability.
- Ensure exceptional customer service and satisfaction by setting high service standards and addressing customer feedback and complaints effectively.
- Develop and implement strategies to enhance the overall guest experience and build customer loyalty.
- Collaborate with the branding agency to design and execute promotional activities, events, and advertising campaigns.
- Analyze market trends and customer preferences to tailor marketing strategies and drive business growth.
- Oversee social media and online presence to attract and retain customers.
- Ensure compliance with all relevant laws, regulations, and company policies, including food safety, health, and safety standards.
- Conduct regular inspections and audits to maintain high standards of quality and hygiene.
- Implement and monitor quality control measures to ensure consistency and excellence.
- Prepare and present regular reports on operational performance and strategic initiatives to senior management.
- Maintain open and effective communication with upper management, staff, and external stakeholders.
Key Requirements:
- At least 7-8 years of hands-on experience in sales and retail operation management in Food/Beverage/Restaurant Service or equivalent.
- Excellent leadership, communication, and interpersonal skills.
- Flexibility to work on weekends and holidays as needed.
- Willingness to travel as part of the role.
If you are interested in this position, you may apply directly by clicking the "Apply" button or through our website: https://eps.my/jobseekers/
Sub Specialization: Administration; Others
Type of Employment: Permanent
Minimum Experience: 8 Years
Work Location: Selangor
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