Operation General Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Operation General Manager Posting Date : 04 Mar 2025 | Close Date : 02 Jun 2025

Client Industry: Food & Beverage Industry

Location: Bangi

Remuneration: RM10,000-RM13,000

Key Responsibilities:

Operational Oversight:
  • Managing and working closely with the Senior operation team, ensuring efficient and effective management of all outlets, including front-of-house, back-of-house, and administrative functions.
  • Further improvise existing SOPs, ensuring that all operations comply with company policies, industry regulations, and health and safety standards.
  • Enhance the brand's reputation in all aspects.
  • Reporting to Company Directors.
  • Lead, mentor, and motivate a team of managers and staff, fostering a positive work environment.
  • Oversee recruitment, training, development, and performance evaluation of employees.
  • Develop and implement policies and procedures for effective staff management.
Financial Management:
  • Develop and manage the budget, including forecasting, cost control, and financial reporting.
  • Monitor financial performance, analyze variances, and take corrective actions to achieve financial targets.
  • Optimize revenue streams and manage expenses to enhance profitability.
Customer Service Excellence:
  • Ensure exceptional customer service and satisfaction by setting high service standards and addressing customer feedback and complaints effectively.
  • Develop and implement strategies to enhance the overall guest experience and build customer loyalty.
Marketing and Promotion:
  • Collaborate with the branding agency to design and execute promotional activities, events, and advertising campaigns.
  • Analyze market trends and customer preferences to tailor marketing strategies and drive business growth.
  • Oversee social media and online presence to attract and retain customers.
Compliance and Quality Control:
  • Ensure compliance with all relevant laws, regulations, and company policies, including food safety, health, and safety standards.
  • Conduct regular inspections and audits to maintain high standards of quality and hygiene.
  • Implement and monitor quality control measures to ensure consistency and excellence.
  • Prepare and present regular reports on operational performance and strategic initiatives to senior management.
  • Maintain open and effective communication with upper management, staff, and external stakeholders.

Key Requirements:

  • At least 7-8 years of hands-on experience in sales and retail operation management in Food/Beverage/Restaurant Service or equivalent.
  • Excellent leadership, communication, and interpersonal skills.
  • Flexibility to work on weekends and holidays as needed.
  • Willingness to travel as part of the role.

If you are interested in this position, you may apply directly by clicking the "Apply" button or through our website: https://eps.my/jobseekers/

Sub Specialization: Administration; Others

Type of Employment: Permanent

Minimum Experience: 8 Years

Work Location: Selangor

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