Senior Manager, Customer Service

We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those...

Senior Manager, Customer Success Services (SaaS) - ASEANOracle Federal Territory of Kuala Lumpur, MalaysiaOverviewAn experienced people manager will lead a team of 8 to 10 Customer Success Managers (CSMs) within the Customer Success Services Center managing the customers with ARR below 300K, based in Kuala Lumpur, Malaysia. This leader is accountable for...

Customer Service Manager/ Senior Customer Service officer (location: Kuala Lumpur, Malaysia)Responsibilities:Customer Support Management: responsible for answering customer questions and inquiries through various channels (phone, email, chat)Channel Optimization: Develop and implement strategies to improve customer engagement and response times across all...

We are a dedicated IT service provider supporting a leading bank. As we continue to grow and deepen our collaboration with the bank's management, we are looking for an experienced Service Delivery Manager (SDM) to join our team.This role is critical in maintaining operational excellence, ensuring high-quality service delivery, and building strong...

Senior Customer Service Associate - OvernightWe are looking for a Senior Customer Service Associate to join our team in an overnight position.This role involves providing senior-level customer service and support to our clients through various communication channels, including live chats, emails, and phone calls.You will be responsible for handling complex...

Customer Service Manager PositionAt Bizlist, we are dedicated to providing top-notch customer service. As a Customer Service Manager, you will play a pivotal role in ensuring that our members receive prompt and quality end-to-end resolution to their inquiries.Key Responsibilities:You will be responsible for managing key internal and external stakeholders in...

Senior Credit Modeling ManagerWe are seeking an experienced Senior Credit Modeling Manager to join our team at AEON Credit Service (M) Berhad. As a Senior Credit Modeling Manager, you will be responsible for developing and implementing effective credit models that maximize the company's profitability and value in the market.You will evaluate, implement, and...

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of...

Summary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including overseas CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...

Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service P2P SpecialistEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and...

Alba Dental is a brand-new, state-of-the-art cosmetic dental clinic. With ambitious growth plans, our vision is to become the largest cosmetic dental clinic in Malaysia.As we expand, we are looking for a dynamic, driven, and customer-focused leader to help shape our operations, develop high-performing teams, and ensure an exceptional customer experience.The...

About the RoleThis is an exciting opportunity to join AEON Credit Service (M) Berhad as a Direct Sales Executive. The ideal candidate will be responsible for promoting Credit Cards & Aeon Member Plus Card products to customers, ensuring all applications are properly reviewed and submitted for approval, developing innovative strategies to increase sales,...

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

Add expected salary to your profile for insightsThe Customer Service Manager shall be responsible for managing the team's daily operations for both local and overseas countries to provide excellent support to the Independent Business Owners (IBOs) by addressing their inquiries, feedback, and complaints and to create a productive and efficient work...

Senior Manager/Manager – Credit Score Modeling and Management• Develop and implement an effective credit model or scheme to customers and maximize the company's profitability and value in the market.• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other...

The incumbent will oversee the Oleochemicals customer service operations team and manage the end-to-end customer order fulfilment process to deliver high level of customer satisfaction.Job ResponsibilitiesLead and mentor the customer service operations team on their day-to-day functions and foster a positive and collaborative team environment that encourages...

Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service KYC SpecialistBybit Federal Territory of Kuala Lumpur, MalaysiaEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast...

As a leading cosmetic dental clinic in Malaysia, Alba Dental Clinic is expanding rapidly and seeking a skilled leader to join our team.The ideal candidate will possess excellent leadership skills, have a proven track record of driving business growth, and be able to develop and implement effective strategies to achieve operational...

Senior Service CoordinatorPAUL Bakery Malaysia is seeking a seasoned Senior Service Coordinator to provide exceptional customer experiences and ensure seamless execution of services. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a team.Key...

Customer Service Assistant Manager / Manager (Southeast Asia)About Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East...