Employee Banking Relationship Manager

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

Job Summary

As a Standard Chartered Employee Banking Relationship Manager, you'll cultivate and nurture strong relationships with corporate clients. You'll focus on expanding our existing payroll and employee banking base, boosting our share of wallet and revenue, and achieving the bank's strategic objectives. While delivering exceptional customer service and financial solutions, you'll ensure compliance with operational risk and regulatory frameworks.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world's fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management, and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities
  • Plan and Prospect: In consultation with the supervisor, create monthly plans to generate new business, source, and contact potential clients regularly to maintain a sales pipeline.
  • Collaborate and Cross Sell/Upsell: Establish strong relationships with Corporate & Institutional Clients, Commercial Clients, and Priority Banking partners to increase Payroll / Employee Banking share within their existing customer segments. Solicit referrals from other parts of the SCB Group and Business Partners, and cross-sell multiple unsecured products to meet the Premier Private Clients and revenue targets.
  • Information Database: Build a database on existing Employee Banking customers to support relationship building and cross-selling efforts.
  • Portfolio Review and Market Awareness: Review existing Employee Banking customer investment portfolios regularly to maintain relationships and manage cross-sell ratios. Stay updated on customer needs and market trends, including competitor programs and activities, to enhance the attractiveness of the program/product differentiation.
  • Compliance: Ensure compliance with policies and regulations and manage credit and operational risk.

Our Ideal Candidate:

  • Minimum corporate sales experience of 5 years, preferably gained in the banking and financial service industry.
  • Sound knowledge of bank products and services, good marketing and sales management skills.
  • Self-motivated and results-oriented.
  • Excellent communication and interpersonal skills.
  • A team player.
  • Ability to prepare presentations and project summaries for senior executives.
  • Strong collaboration and networking abilities to work effectively with colleagues and other departments within the bank.

Role Specific Technical Competencies:

  • Strategic Business Development
  • Account Management
  • Microsoft Office Suite (Excel and PowerPoint)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents, and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing: We are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle: We continuously strive to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together: We can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer:

In line with our Fair Pay Charter: We offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance: Flexible and voluntary benefits available in some locations.
  • Time-off: Including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working: Options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support: Through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
  • A continuous learning culture: To support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
  • Being part of an inclusive and values-driven organisation: One that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.
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