IT Technical Support I

2 weeks ago

Penang, Malaysia Advanced Energy Management Limited Full time

Are you a Tech Enthusiast or someone who enjoys problem-solving and interacting with others? IT Technical Support would be a reliable option for you to get started in the fast-paced Tech industry. Fantastic chance

As an IT Technical Support at AE, you will play a critical role in delivering assistance for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals.

RESPONSIBILITIES:

  • Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
  • Tracks PC problems and resolves them in a prompt and courteous manner.
  • Logs, monitors, resolves, and closes tickets in the Service Desk Tool.
  • Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
  • Works on software installation, update, and configuration as directed by PC Coordinator(s).
  • Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
  • Maintains and configures printers, copy machines, and PABX (or VOIP).
  • Updates support information such as PC inventory, PC Loaners, IT assets, etc.
  • Assists with training for new hires and internal customers.
  • Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems.
  • Evaluates and purchases IT equipment and network systems, including computers, printers, and network equipment.
  • Adheres to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.
  • Other duties assigned.

WORK ENVIRONMENT:

  • Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).
  • Spends much time working directly with server equipment, printers, and network equipment.
  • Works in shifts (day/night) based on shift assigned.

QUALIFICATIONS:

  • Proficient in Microsoft Windows operating systems, Outlook, and Office.
  • Experience with Microsoft Active Directory, including domain account & DHCP maintenance.
  • Local and network printer (or multifunction) configuration and troubleshooting.
  • Wireless LAN configuration and installation.
  • Mobile smart devices installation and configuration (iOS or Android).
  • Laptop and desktop setup, deployment, and repair.

EXPERIENCE:

  • Proficient in English (oral and written communication).
  • Minimum 2 years of LAN and PC experience.
  • Good analytical troubleshooting skills.
  • Good problem analysis and solving techniques.
  • Must be patient, customer-focused, and customer service-oriented.
  • 2+ years of experience working with both networking and Microsoft systems.
  • 2 years supporting Active Directory in a production environment.
  • Experience in a Service Desk environment would be advantageous.

EDUCATION:

  • Diploma or Bachelor's Degree in an IT-related field.
  • Certification such as MCP, MCSA, MCSE, MCITP, or CCNA is a plus.

OTHERS:

  • This position is open to Malaysian citizens only. Candidates must provide valid documentation proving Malaysian citizenship.
  • Candidate must be willing to work at Penang Science Park, Simpang Ampat, Penang.

WHY JOIN US

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, etc. In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In Malaysia, we offer a rich benefits package that includes:

  • Medical - health care plan, dental, and vision.
  • Short and long-term disability and life insurance.
  • Executive Employee Health Screening package.
  • Generous paid time off starting at 15 days and 19 public holidays.
  • 98 days of paid maternity leave for Moms and 7 consecutive days of paid paternity leave for Dads.
  • AE Child-Of-Employee Scholarship Program.
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