Manager, People Operations

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time
About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists' journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

We are seeking an experienced Manager, People Operations & Industrial Relations (IR) to lead and oversee the HR functions that are vital to Setel's smooth operation. You will be responsible for managing HR processes, policies, and systems, ensuring compliance with regulations, and contributing to the development of a strong organizational culture. If you have a solid background in HR operations, a passion for process improvement, and exceptional leadership skills, we encourage you to apply.

In This Role You Will:

HR Operations:
  • Lead and manage the HR Operations team, overseeing the full spectrum of people operations functions.
  • Review, develop, and continuously improve HR policies, processes, and procedures, focusing on driving efficiency, simplicity, and employee-centricity.
  • Serve as the main point of contact for employee inquiries, ensuring timely and effective resolution.
  • Collect, analyze, and interpret HR data to identify trends and insights, providing regular HR reports to support business decisions.
  • Oversee and manage the maintenance of the HR Information System (HRIS), ensuring accuracy and functionality.
  • Oversee and manage HR administration, including but not limited to medical insurance, payments, employees' leaves and communicating updates to employees regarding any changes.
  • Oversee and manage the offboarding process, ensuring smooth and compliant employee exits.
HR Business Partner (HRBP):
  • Cultivate strong relationships with both internal and external business stakeholders.
  • Proactively identify HR solutions based on an in-depth understanding of business needs.
  • Provide expert guidance on employee relations, conflict resolution, and employee engagement initiatives.
  • Act as a trusted advisor for employees while maintaining alignment with organizational goals and strategies.
Industrial Relations (IR):
  • Ensure strict compliance with relevant labor laws and regulations, including the Employment Act 1955, Industrial Relations Act 1967, Trade Unions Act, and other statutory requirements governing employment relationships and industrial disputes.
  • Act as the primary point of contact for managing and resolving conflicts between employees and the company, addressing issues related to working conditions, workplace practices, and other employment-related matters.
  • Provide expert advice on the interpretation and application of company policies, Employment Act 1955, Industrial Relations Act 1967, Anti-Sexual Harassment Act 2022, Personal Data Protection Act 2010 and other Malaysian labor laws to ensure fair treatment and minimize legal risks.
  • Oversee and ensure effective grievance handling processes, ensuring that employee complaints are addressed promptly, transparently, and in accordance with legal requirements.
  • Implement and monitor proactive initiatives to prevent industrial disputes and promote a positive workplace culture, driving employee engagement and organizational alignment.
  • Regularly review and update internal policies and practices to stay compliant with evolving labor laws and industry standards, ensuring the organization's ongoing legal and regulatory compliance.
Other Assignments:
  • To assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
You're A Great Fit If You Have:
  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree is a plus).
  • 6 years of experience in HR operations, with at least 2 years in a managerial or supervisory position.
  • Thorough understanding of Employment Act, regulations, and HR best practices.
  • Strong knowledge of HR systems and software; experience with HRIS implementation is advantageous.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams.
  • Ability to handle sensitive information with confidentiality and integrity.
  • Analytical and data driven, able to develop dashboard or analysis to support key HR and management decision making.
  • Strong organizational skills and attention to detail.
  • Problem-solving mindset with a focus on continuous improvement.
  • Professional certification such as SHRM-CP, SHRM-SCP, or equivalent is a plus.
What Makes Working With Us Awesome:
  • Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
  • Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
  • Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
Cool Perks/Benefits:
  • Hybrid working arrangement: Flexible working hours.
  • Relax and unwind at the leisure area with video games, board games, books, and more.
  • Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
  • Coffee, tea, or snacks are available for consumption at the pantry. Because you'll be happier with a full tummy.
  • A healthy body leads to a brilliant mind. Let's get moving with the inter-company sports team.
  • There will be workshops, talent shows, sport activities, and other events for sharing and bonding.
Personal Data Protection:

Setel Ventures Sdn Bhd ("Setel", "we", "our" "us") is committed to protecting and respecting your privacy. This Setel privacy statement ("Privacy Statement") explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.
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