Forwarding Assistant
5 days ago
This job is for a Forwarding Assistant who coordinates shipments, prepares customs documents, and handles customer communication. You might like this job because it offers a variety of tasks and opportunities for learning about import/export operations.
Responsibilities- Monitor and coordinate import & export shipments and transport arrangements with relevant parties to ensure smooth operations and shipment implementation.
- Responsible for end-to-end customer engagement, i.e., proactive communication, updates on shipment status, handling of customers' complaints professionally, and escalation of issues to superior if necessary.
- Prepare customs documents, i.e., K1, K2, K3, K8, K9, etc.
- Prepare shipping documents, i.e., Preferential Certificate of Origin, etc.
- Handle and fulfill shipment requirements from other government agencies, such as MAQIS, LKIM, MTIB, MIDA, MITI, CIDB, SIRIM, etc.
- Handle import and export declarations to relevant authorities and attend to any queries from them.
- Check and verify disbursement invoices from carriers or freight forwarders.
- Prepare high-quality documents and ensure accurate billings to customers.
- Responsible for receivables and payables of assigned accounts.
- Support any other clerical and ad-hoc tasks as and when required.
REQUIREMENTS
- Must possess at least a Diploma from a recognised institution.
- At least 1 Year(s) of working experience in the related field is required for this position (Fresh graduates are welcomed to apply).
- Proficient in English and Bahasa Malaysia.
- Proficiency in MS Office (i.e., MS Word, MS Excel, and MS Outlook).
- Kursus Ejen Kastam (KEK) certificate is an added advantage.
- Applicants must be willing to work in Penang Island.
- Working experience in the relevant field will be considered if without academic qualification.
- Pleasant personality, passionate for customer care, and excellent phone manners.
- Excellent working attitude with a high degree of self-motivation.
- Proactive team player.
- Ability to work and perform progressively with minimum supervision.
- Excellent coordination and problem-solving skills.
- Attention to detail and data accuracy.
- Ability to work well under pressure, with a high sense of responsibility and urgency.
- Familiar with HS code, Import Duty & SST computation, and BG drawback.
- Familiar with customs system process flow & customs officer.
- Familiar with the flow of export & import for sea freight, air freight & cross-border trucking.
- Familiar with COO and exemptions application.
- Familiar with customs and other government agencies' rules.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.
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