Team Leader

7 days ago


Petaling Jaya, Malaysia DHL Full time

**Key Activities**:

- Provide guidance to the team members and act as a role model for team members and coach and develop individuals to ensure they reach their maximum potential.
- Develops monitoring, checking and reporting systems for themselves and others (including junior staffs)
- To conduct Business Partner meetings
- Supervise teams, plan and organize work for team to ensure meeting of set KPIs and compliance of askHR SOP and quality standards
- To support Team Manager in responding to internal and external audits and formulate and implement action plans within an agreed deadline.
- Accountable for achieving the HR related target Monthly Performance Indicators (MIPs), operational level agreements and service levels to the customers.
- Identify potential areas of improvement and recommend solution to Team Manager and contribute to the refinement of service level agreement and operating level agreements for the services provided.
- Plan resources within the team to deliver assigned transition and operations duties in adherence to monthly service levels, escalating insufficient / excess manpower situations to the Function Lead/Senior Function Lead. Monitor and schedule staff leave / absences during peak processing periods / festive holidays. Determine job rotation structure amongst the team members
- Assign operational tasks to team members appropriately according to working level’s Key Performance Indicators metrics, constantly evaluate and communicate expectations to team member
- Develop staff capability, knowledge, skills and understanding of the Division HR operations and business needs
- Manage team member’s poor performance and behaviour effectively. Provide clear, timely and constructive feedback.
- Maintain transparent communication channel by reporting operational updates and issues to Function Lead/Senior Function Lead.

**Skills & Requirement**:

- Minimum 5 years of HR & Payroll Administration experience, preferably with work experience in a shared service centre / outsourcing.
- Possess teamwork and leadership qualities to lead a work group of about 5 people.
- Degree Holder or equivalent by experience, preferable Degree in the following fields; HR, Mathematics, Economics, Business Highly experience with ability to support team in execution of both standard and non-standard transactional tasks
- Excellent technical and functional grasp of knowledge of HR process, employee life cycle and payroll processing
- Good knowledge in multiple HRIS system and computing tools including Words, Excel and PowerPoint.
- Understand inter-dependencies, interfaces and touch points of HR data/process
- Excellent statutory knowledge of multiple countries across APAC
- Experience in generating & customizing reports
- Systematic with ability to initiate improvement & driving HR initiatives.
- Experience in the initial setting up and managing operations of a shared service centre / outsourcing.
- Project and Change Management experience would be advantageous


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