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Credit Collections and Recovery Officer

1 month ago

Bangsar South, Malaysia DCAP Commercial Sdn Bhd Full time

DCAP is a fast-growing fintech company empowering hire purchase and consumer lending businesses with one of the most innovative models in the region. We are on a mission to make people's life better by empowering sustainable accessibility to financial services and mobility by focusing on customers, innovation, and technology.

If you’re looking to be a part of a team who tackle real-world problems that can be addressed by innovation & technology, DCAP might just be the place for you You will have the unique opportunity to shape how our product is built and how our business is run in Malaysia and across the region.

**What you’ll do**:

- Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
- Identify and resolve dispute related to customer accounts or payments.
- Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
- Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
- Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
- Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

**Join us if you**:

- At least 1 year of experience in debt collection or related field.
- Fresh graduates are welcome to apply.
- Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
- Strong organizational and time management skills, with the ability to manage large accounts and priorities.
- Knowledge of debt collection regulations and best practices.
- Proficient in basic computer skills, including MS Office and collection software.

We recognize not everyone will have all the above requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Yearly bonus

Application Question(s):

- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
- How well do you rate your Excel skills?

**Education**:

- STM/STPM (required)