Collection Team Leader

4 weeks ago


Bangsar, Malaysia Brighten Debt Management Agency Full time

**Manage a team of recovery officers especially in ensuring collections are up to par with targets set**
- **Sets Credit & Collection operations productivity targets and monitors achievement monthly, quarterly, and annually**
- **Planning, evaluating, implementing, and continuously improving all aspects of credit & collection functions and processes.**
- **To handle inbound and out bound calls regarding overdue/over limit accounts**
- **Update Account status and database frequently**
- **Ensure the accounts are worked and followed-up thoroughly and in a timely manner**
- **Exhibits strong negotiation skills and problem-solving skills both in English and Bahasa Malaysia**

**-Strong leadership and team management skills**

**-Strong analytical and problem-solving skills**

**-Proficient in using collection software and tools**

**-Oversee day-to-day operation**

**-Monitor team performance and report on metrics**

**-Discover training needs and provide coaching**

**-Min SPM with working experiences**

**-Basic Salary + Weekly Performance Incentive + Monthly High Commission up to 4% tier.**

**-Banking & Corporate Products**

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 25% (required)

Expected Start Date: 12/01/2023



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