Hcm Client Engagement Manager
13 hours ago
Description Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients. Interacts with the Director and Consultants in Managed Services, offshore and PS Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client's business initiatives. Essential Functions Functions as an individual contributor serving as a single point of contact for Managed Services clients to include handling escalated service issues and monitoring case resolution. Develops an understanding of clients' job responsibilities, business, and industry to best position Rizing to support client business initiatives. Develops and implements an account strategy for clients within the portfolio. Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets. Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, training, system access. Work with the sales and professional services teams to smoothly transfer ownership of the client and monitoring hours utilization against contract hours cap. Aligns and partners with Sales to ensure retention and identify up-sell opportunities. Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience. Coordinates quarterly release review including ownership of master release file, developing a timeline, coordinating resource assignment with Director Managed Services. Completes continuing education activities to attain and maintain professional certifications. Performs other duties as assigned. Required Qualifications Bachelor's degree in Business, Human Resources, Project Management, or related discipline or equivalent work experience. 2 years of account leadership experience. Previous SAP SuccessFactors experience in implementation or as end-user. Knowledge, Skills, and Abilities (KSAs) Basic knowledge of project management methodology, tools, and templates. Basic knowledge of HR policies and processes and customer service principles. Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience. Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint. Ability to manage complex customer engagements. Ability to effectively communicate, including presenting information and responding to questions. Ability to build relationships with a variety of groups including executives, managers, consultants, and clients. Ability to analyze and solve complex problems, with the ability to implement resolutions. Ability to establish and manage multiple priorities and meet tight deadlines with attention to detail and strong organizational skills. Ability to sell and deliver consulting services. Work Environment and Special Consideration Works in a professional office and/or remote office environment. Routinely uses standard office equipment such as computers, phones, printers, copiers, and scanners.
Rizing is a global SAP consultancy firm with offices in U.S, U.K, Middle East, Asia Pacific, and Australia. The operations in Malaysia is the global technical hub for the Rizing group of companies with a high performing team. Rizing Digital Services provides best-in-class solutions to meet the global client demand for SAP consulting, implementation services and products by leveraging our industry expertise to help companies run better while optimizing their SAP expertise. We focuses on developing and delivering innovative solutions as they relate to S4, Cloud Platform, IoT and Asset Intelligence Network that will address market needs and create sustainable value for clients
Bachelor's or Equivalent
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