Customer Service Representative

2 weeks ago


Petaling Jaya, Malaysia NN Recruit Full time

**Job Responsibility**:

- Conduct booking pre-checks for standard bookings such as Dangerous & Hazardous goods, Refrigerated shipments, Garment on hangers, Out of Gauge shipments and Military Cargo.
- Closely coordinate with internal parties (i.e. OPS, Sales, Business Development, Network..etc) to ensure all bookings are processed per requirements.
- Notify customer on booking changes/ exceptions. Arrange for COD/Reexport shipment.
- Support Documentation related process as and when required.
- Serve VIP customer/Key Accounts to ensure satisfactory service is provided in a timely and accurate manner.
- Assist customers to update in port system.
- Oversees parcel delivery process until customer receive container at destination.
- Assist for Singapore/Malaysia/Thailand and Vietnam deliveries.

**Job Requirements**:

- Must have minimum Diploma.
- Must have experiences working in the shipping industry.
- Must have call center customer service experiences.

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM2,500.00 - RM3,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)
- Shipping & receiving: 1 year (preferred)

**Language**:

- Bahasa (preferred)



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