Executive Officer, Go

7 months ago


Malaysia CIMB Group Full time

Key Responsibilities

Operational Excellence & Improvements
- No operational lapses / errors resulting in monetary & reputable loss.
- No nearly missed incidents during the year.
- Provide support during implementation of project, system enhancement, and re-engineering initiatives to improve efficiencies.
- Adhere to the Bank’s Policies & Procedures, and regulators’ guidelines when conducting operations process.
- Achieve zero regulatory breaches/ non-compliance.
- Adhere to bank’s archival policy with proper safekeeping and record of documents.

Improve Internal Client Satisfaction
- Achieve improvement in department rating at Internal Customer Satisfaction Survey Result and stakeholder’s feedback.
- Able to meet all of the agreed SLAs throughout the year by delivering quality services.
- Achieve zero incident of complaints.
- Able to provide excellent services by demonstrating high standard of job professionally.

People Development
- Identify and learn new areas/ products and to take on the new roles and responsible.
- Attend and complete all mandatory training.


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