Executive Officer, Ccpf

2 months ago


Malaysia CIMB Group Full time

Execute and communicate on retention offer to retain customer and increase defend rate
- Work closely with stakeholders to understand and find out attrition reasons and how may improve products and services to increase loyalty
- Constantly engage Decision Management team to conduct on-going analysis on retention offer performance to ensure healthy retention rate
- Collaborate closely with internal stakeholders on all matters relating to address issues and enhancement for better customer experience
- Day to day operation process
- Constant number performance monitoring & continuous improvement on process/procedure
- Conduct briefing, training on retention offer
- Execute and communicate on card upgrade offer
- Develop and execute marketing plans and co-ordinate with stakeholders on communications of each campaign.



  • Malaysia CIMB Group Full time

    Execute and communicate on retention offer to retain customer and increase defend rate Work closely with stakeholders to understand and find out attrition reasons and how may improve products and services to increase loyalty Constantly engage Decision Management team to conduct ongoing analysis on retention offer performance to ensure healthy retention rate...


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