Executive Officer, Ccpf

8 months ago


Malaysia CIMB Group Full time

Execute and communicate on retention offer to retain customer and increase defend rate
- Work closely with stakeholders to understand and find out attrition reasons and how may improve products and services to increase loyalty
- Constantly engage Decision Management team to conduct on-going analysis on retention offer performance to ensure healthy retention rate
- Collaborate closely with internal stakeholders on all matters relating to address issues and enhancement for better customer experience
- Day to day operation process
- Constant number performance monitoring & continuous improvement on process/procedure
- Conduct briefing, training on retention offer
- Execute and communicate on card upgrade offer
- Develop and execute marketing plans and co-ordinate with stakeholders on communications of each campaign.


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