Executive - Customer Service - Cryptocurrency

7 months ago


Kuala Lumpur, Malaysia Scicom Full time

**Roles & Responsibilities**

The Executive Customer Service (ECS) will report to the CS Manager as part of the Global Operations team. The ECS will need to be a hands-on individual with a good customer-faced attitude to ensure the organization delivers the highest level of service to our users.
- Be familiar with the company’s trading platform and campaigns/events.
- Manage feedback, provide proper solutions, and follow up within the service level time.
- Resolve or escalate customer issues and complaints in a timely fashion.
- Passion for the Cryptocurrency space and any prior experience in this space would be a great bonus.

**Requirement for the role**:

- Diploma and Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
- Strong people skills, positive and driven: Ability to navigate difficult situations and stay calm under pressure.
- Solutions mindset: passion to find the right solution for Customer and resolve the issue overcoming obstacles; good cost-efficient decision making.
- Excellent time management: ability to multi-task to solve issues for Customer, while managing time.
- Polished delivery: ability to communicate in a structured and effective manner.
- Quick learner: ability to ramp up quickly and act on feedback constructively.
- Ability to multi-task while effectively communicating with Superiors, Customers and Consumers.
- Able to work independently and within a team.
- Familiar with a wide range of trading platforms & methods.
- Proficiency in MS Office skills and generally tech-savvy.
- At least 1 year of experience in customer service and experience in Crypto industry is an added advantage.
- Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems.
- Hands-on experience with Zendesk is a plus.

**Package**:

- Salary RM3000
- Performance related bonus on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage



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