Customer Service Support
5 months ago
**Company Profile**:Our client is a well-established company with a strong presence in Vietnam and Thailand, specializing in fulfillment center services for leading Ecommerce and Logistics companies such as Ninxx Vxx, Shopxx, and Lazxxxx. They play a pivotal role in supporting warehouse operations, encompassing tasks such as packing, sorting, and overall logístical efficiency.
- Initiate outbound calls to existing sellers to confirm orders.
- Provide exceptional customer service by addressing seller inquiries and concerns.
- Ensure accuracy and completeness of order details.
- Proactively follow up with existing customers to provide updates on pending shipments.
- Communicate packing and sorting status to customers.
- Address and resolve customer inquiries related to delivery status and logistics
- Collaborate with warehouse staff to obtain real-time information on order status.
- Work closely with the logistics team to streamline communication and address customer concerns promptly.
- Maintain accurate records of customer interactions and transactions.
- Document and report any issues or concerns raised by customers for continuous improvement.
Job Requirements:
- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.
- Strong interpersonal and communication skills.
- Customer-centric attitude with the ability to empathize and address customer needs.
- Detail-oriented and capable of managing multiple tasks efficiently.
- Comfortable working in Shah Alam, Malaysia.
- Fluently communicate in basic English to facilitate effective communication with international sellers and customers.
**Salary**: RM2,000.00 - RM2,500.00 per month
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
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