Customer Service Support

*Responsibilities:* Answering and responding to incoming lls, text - ssages, and emai from customers. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within time limits; expediting correction or adjustment; following up to...

Company Profile:Our client is a well-established company with a strong presence in Vietnam and Thailand, specializing in fulfillment center services for leading Ecommerce and Logistics companies such as Ninxx Vxx, Shopxx, and Lazxxxx. They play a pivotal role in supporting warehouse operations, encompassing tasks such as packing, sorting, and overall...

Responsibilities:Managecommunication from various channels and complaints ticketing system.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer...

Responsibilities:Managecommunication from various channels and complaints ticketing system.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information using the right methods/tools.Handle customer...

About the CompanyOur client is a leader in the home appliances industry. They offer extensive product ranges in the fields of washing, cooking, cooling, small appliances, television and air conditioning. For over 60 years, they have developed a strong relationship with its consumers, based on trust and proximity.Job Responsibilities Assisting customer...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they're still satisfied with any purchases. Referring problematic issues that they cannot solve...

**Responsibilities**: 1. Managecommunication from various channels and complaints ticketing system. 2. Identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information by using the right...

**Responsibilities**: 1. Managecommunication from various channels and complaints ticketing system. 2. Identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information using the right...

CUSTOMER SUPPORT - Help customers with questions and give customers information about a company’s or organisation’s services, products and policies. - Identify customer needs and ensure clear communication to related internal departments. - Strong phone contact handling skills and active listening. - Ability to multi-task, priorities, and manage time...

Job Resposibilities: - Generate sales leads - Identify and assess customers’ needs to achieve sales and post sales service - Build sustainable relationships and trust with customer through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales...

**Job Scope**: 1)To answer call 2)To check incoming fax and proceed for further action 3)to issue and print Delivery order 4)to liaise with logistic to make sure smooth delivery 5)To assist other matter requires by Business Manager and other colleagues **Job Requirement**: Experience in using Microsoft excel/ word Strong attention to details and detail...

To receive and **review service requests **from the sales team for the accuracy and completeness. - To process service requests by **cross-referencing customer service agreements** and **purchase orders** to ensure compliance and adherence to contractual obligations. - To serve as a primary point of contact between the sales team and service team - To input...

Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases. - Referring problematic issues that they...

CUSTOMER SUPPORT Help customers with questions and give customers information about a company's or organisation's services, products and policies. Identify customer needs and ensure clear communication to related internal departments. Strong phone contact handling skills and active listening. Ability to multitask, priorities, and manage time effectively....

Customer Service Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

Your duties and responsibilities are as follows:Required to report to work 15 minutes earlier than operational time; Practice on standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); Follow and practice AML / CFT Policy:Know your customerCustomer Due Diligence (CDD)Enhance Customer Due Diligence...

**JOB PURPOSE**: Big Bad Wolf Books is looking for a qualified Customer Support Executive as a representative to offer excellent customer service and after-sales support. - An outstanding Customer Service Executive should possess a proven track record of successful customer service and management skills. - The performance of the Customer Service Executive...

JOB DESCRIPTION: - Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases. - Referring problematic...

HELPDESK SUPPORT ENGINEER **Job description** Handle customer inquiries and 1st level troubleshooting problems. Ensuring all customer support functions are completed within the service turnaround time. Properly escalate unresolved queries to the next level of support. Follow up on outstanding requests and ensure timely resolution. Log all help -desk...

Job Title: Customer Service Representative (Reply WhatsApp Chat)Location: Avenue Crest, Shah AlamJob Type: Full-timeJob Summary:Key Responsibilities:- Respond to Customer Inquiries: Address and resolve customer queries and concerns promptly via WhatsApp chat, ensuring a high level of customer satisfaction.- Problem Resolution: Identify and troubleshoot...