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Quality Assurance

4 months ago

Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

**Job description**

Upstream BPO is Telemarketing leader in Asia, looking to hire an experienced TEAM to fuel growth and expansion for its ever growing team.

Who are we?

Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact Center services, Telemarketing services, Appointment setting services & complete Sales Pipeline management.

In 2015 Upstream BPO Sdn Bhd was awarded MSC status Malaysia from MDEC. In the past years, Upstream BPO Serviced 700+ customers across 18 countries.
- Manage to create scripts for new products
- Listen in on incoming and outgoing calls to ensure excellent customer service and effective product presentation
- Train new hires on the importance of following scripts and on best practices during a call
- Monitor operators’ product knowledge, ability to handle objections and call closure
- Track performance of individual scripts and operators
- Prepare quality reports for Superior
- Update procedures and scripts based on customer response and changing business needs

**Qualifications**:

- Excellent interpersonal skills
- Sales and/or teaching ability
- 3-5 years’ experience in a training, coaching or sales setting required
- Demonstrated ability to create scripts and other written communications
- 1-2 years’ experience in a call center environment preferred

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,600.00 - RM3,200.00 per month

Schedule:

- Fixed shift

**Experience**:

- QA: 2 years (required)