Compliance Officer
2 months ago
**Responsibilities**:
**KYC Compliance**:
- Perform Know Your Customer (KYC) checks on clients based on set SOP.
- Remind clients to complete electronic KYC (eKYC) procedures in a timely manner.
- Maintain up-to-date records of KYC documentation and ensure compliance with regulatory requirements.
- Perform due diligence and background check of certain clients.
**Sales Support**:
- Assist the sales team in checking invoices (correct format & items), remind sales team for next stage of billing
- Verifying the completeness of relevant documents before passing them to the appropriate departments.
- Collaborate with the finance team to ensure timely and accurate invoicing and payment processing.
- Ensure sales team input data correctly in accounting software in desired format.
- Act as a point of contact for clients inquiries related to invoicing and payment, project progress, providing prompt and professional assistance.
- Act as documentation custodian who is responsible to update sales related documentation including quotation templates, checklists and process and procedure documentation.
- Contact existing clients to get their interest for other services i.e: appointment of tax, audit agent, accounting, payroll, risk management and training needs.
**Data Management**:
- Regularly audit data to identify discrepancies, errors, or inconsistencies and take corrective actions as needed.
**CRM Maintenance**:
- Ensure the completeness and accuracy of data in the Customer Relationship Management (CRM) system.
- Work closely with the sales team and fulfilment teams to update and maintain customer records, activities, and interactions within the CRM.
- Generate reports and dashboards to provide insights into sales performance and trends.
- Organize and maintain files and records.
**Project Management**:
- Registration of Enterprise (Sole Proprietorship) and upkeep the record.
- Ensure the progress of selected projects, including Employment Pass and multi-disciplinary projects, is aligned with established timelines and objectives.
- Act as a liaison between the project team and the client, providing regular updates on project status and addressing any concerns or inquiries.
- Undertake special project assigned i.e: data migration to MISHU app, updating products in accounting software.
**Requirement**:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Proven experience in sales support, data administration, or a similar role.
- Familiarity with invoicing processes, payment collection, and financial documentation.
- Strong understanding of KYC compliance requirements and procedures.
- Proficiency in data management tools and platforms, with experience in migrating data between systems.
- **Excellent attention to detail and accuracy in data entry and analysis.**:
- **Excellent in following process to achieve desired outcome**:
- Effective communication skills, both written and verbal, with the ability to interact professionally with clients and team members.
- Ability to prioritize tasks, meet deadlines, and work efficiently in a fast-paced environment.
- Experience with CRM systems, particularly HubSpot or equivalent, is preferred but not required.
Pay: RM2,500.00 - RM3,300.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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