Multi-talent Homestay Guest Service Agent

6 months ago

Kuala Lumpur, Malaysia Nai Hospitality (M) Sdn Bhd Full time

You are about to be employed and loved unconditionally

**(Edit**: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring)
Location near PWTC.
Full-Time position.

**Why are we different**:

- Young workplace: Mostly from 22 to 29 years old, averaging 24 years old, excluding the boss. He's really old.
- A place to create your own future: Homestay is a young industry. You will design the future landscape of homestay in Malaysia. We will even put your photos on the cover if you like to be photographed.
- Unlimited supply of bubble tea: Not just bubble tea but all kind of healthy food including, but not limited to pastries, durian, and Luosifen.
- Certificate not required: We have staff with one eye and half a brain blending perfectly in the team. If you think you are qualified drop us a line.

**; Requirements: - Requirement (serious stuff)**:

- Required language(s): Fluent in spoken/written English and Mandarin (this is actually the only requirement because half of our guests come from China and the other half from around the world)
- Fresh graduates and SPM leavers are encouraged to apply.
- Flexible working hours.
- Pleasant personality with a focus on excellence in customer service. Funny banter and pun wizards welcomed.
- Grammar Nazi is also a plus (Please, no real Nazi. Gross)
- Know the difference between working in hospital and hospitality.
- Common sense. Realistic. Can walk straight. With two ears and one nose.

**Scope of work (work stuff)**:

- Attending to guests online and phone inquiries.
- Cleaning and housekeeping supervising in homestay.
- Organise maintenance tasks with in-house technicians.
- All kind of administrative and reporting tasks whether you like it or not.

**Employee Benefits (good stuff)**:

- Fabulous work environment in home office.
- Very supportive employee environment.
- Meeting guests from all over the world.
- Company dinners, happy-hours and events.
- Management level opportunities in hospitality.
- Generous bonuses for high-performers.
- Free coffee. Free food. Diet not allowed.

Important stuff

**You might NOT like working here if you're expecting**:

- Regular work hours and an easy paycheck. We work when we have guests and we are paid when missions are accomplished.
- To just do your job. Everyone at the company is cross trained to do any task at hand.
- Uncomfortable with uncertainty. We're constantly doing new things. You'll need to figure out how to get things done with the resources at hand.
- Someone to always tell you what to do. We hire smart, motivated people. We don't tell them what to do. They tell us what to do. Find the problem, own it, solve it.
- Office politics. We have none here. You will be so busy you can barely talk.

**You might like working here if you like**:

- Working with other smart, genuine people who are focused on the same mission.
- Working in a team, where people take care of each other, where people are honest with each other, where we give honest feedback and we would like to receive honest feedback.
- Having new project ideas and the space to try your creative ideas out.
- Love meeting guests from around the world. Comfortable talking to strangers on the street, or someone sitting at the next table in restaurant.
- Learning new things. From how to edit photos to how to speak French, we strive to make this an interesting workspace.
- Stretching the boundaries of meditation, anger management, and creative cursing.
- Career opportunities. Stay a while. Get promoted to management. We are growin' over here

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