See more Collapse

Customer Service Call Center Representative

1 month ago

Kuala Lumpur, Malaysia Growthfn Full time

Customer Support (Call Center Role)

Location: Bangkok Thailand.

**Salary**: : 52,000 THB

Joining Date : 30th October

Education: Bachelor's Degree

**Job Description**:
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or service
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- Bachelor Degree
- Courteous with strong customer service orientation.
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience skills may be required

NOTE: The paperwork and relocation expenses will be handled by the company

**Salary**: RM6,900.00 - RM7,700.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Call Center: 1 year (required)

**Language**:

- Bahasa Malay (required)
- English (required)

Application Deadline: 10/15/2023

We have other current jobs related to this field that you can find below

  • Insurance Call Center Representative

    1 week ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Insurance Call Center Representative.**: - **Salary: RM 2000-3000.**: - **Location: Kuala Lumpur, city center, Jalan Raja Laut.** An established insurance company in KL is looking to hire a Call Center Sales Agent Representative. The primary purpose is responsible for customer service inquiries that have been received from external...

  • Insurance Call Center Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    Position: Insurance Call Center Representative:- Salary: RM :- Location: Kuala Lumpur, city center, Jalan Raja Laut.An established insurance company in KL is looking to hire a Call Center Sales Agent Representative.The primary purpose is responsible for customer service inquiries that have been received from external customers.Job role and responsibilitiesAs...

  • Customer Service Call Center Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    Customer Support (Call Center Role)Location: Bangkok Thailand.Salary: : 52,000 THBJoining Date : 30th OctoberEducation: Bachelor's DegreeJob Description:Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use...

  • Multilingual Call Center Representative Job

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Honk Sdn bhd Full time

    Job Description: We are seeking a highly skilled and dynamic individual to join our team as a Multilingual Call Center Representative. In this role, you will be responsible for providing exceptional customer service by answering calls, responding to chat inquiries, coordinating with vendors, and assisting both internal and external teams. Additionally, you...

  • Customer Service Representative

    3 weeks ago

    Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...

  • Call Center Customer Service Officer

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn. Bhd. Full time

    **_The company:_** **_ Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations._** Job...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The RoleJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. Handle complaints and provide appropriate solutions. Maintain quality and standards by following company guidelines and policies.Skills & Experience Required Excellent and highly effective verbal and written...

  • Guest Service Call Center Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24104227 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Oversees daily call center operations to ensure that guests...

  • Customer Service Representative Japanese Native +

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Call Center Customer Service Japanese language International Call Centre inbound calls Call Centre skills Customer Care BPO Call center Call centre voice...

  • Call Center

    4 weeks ago

    Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

    Assisting customer/vendor with professional communication skills in English and Bahasa Malaysia. - Good critical thinking, to understand issues and make decision. - Able to self evaluate and monitor performance by following company's KPI. - Able to work under stress and pressure working environment. This includes during assisting customer, and following...

  • Call Center

    2 days ago

    Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

    Assisting customer/vendor with professional communication skills in English and Bahasa Malaysia. - Good critical thinking, to understand issues and make decision. - Able to self evaluate and monitor performance by following company's KPI. - Able to work under stress and pressure working environment. This includes during assisting customer, and following...

  • Customer Service Inbound Call Center

    5 days ago

    Kuala Lumpur, Malaysia Aisling Search & Selection Full time

    Job Details: - Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls - Handling Malaysian/ Singaporean / Australian Market - Working in Fintech Industry, mainly related with financial system issue. **Location: Kuala Lumpur, Near public transport ( LRT, KTM), 10 mins walking distance only.** **Working Days: 5 working...

  • Call Center

    2 months ago

    Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. - Provide customers...

  • Call Center

    1 week ago

    Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. - Provide customers...

  • Customer Service Representative

    3 weeks ago

    Kuala Lumpur, Malaysia Mango Global Technology Full time

    Customer Service Representative Overview: Language Proficiency - Mandarin / Cantonese / Chinese Salary - can be discussed Shift - Rotational **Responsibilities**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra...

  • Customer Service Officer

    1 week ago

    Kuala Lumpur, Malaysia Allianz Full time

    Customer Service Officer - Inbound Call Center 26676 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary **Job Summary** As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service...

  • Customer Service Inbound Call Center

    3 weeks ago

    Kuala Lumpur, Malaysia Aisling Search & Selection Full time

    Job Details: - Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls - Handling Malaysian/ Singaporean / Australian Market - Working in Fintech Industry, mainly related with financial system issue. **Location: Kuala Lumpur, Near public transport ( LRT, MRT, BUS), 10 mins walking distance only.** **Working Days: 6...

  • Customer Service Inbound Call Center

    4 days ago

    Kuala Lumpur, Malaysia Aisling Search & Selection Full time

    Job Details: - Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls - Handling Malaysian/ Singaporean / Australian Market - Working in Fintech Industry, mainly related with financial system issue. **Location: Kuala Lumpur, Near public transport ( LRT, MRT, BUS), 10 mins walking distance only.** **Working Days: 6...

  • Call Center

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    Responsibilities: Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. Provide customers with product...

  • Customer Service Representative Japanese Native +

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Night Shift (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Call Center Customer Service Japanese language International Call Centre inbound calls Call Centre skills Customer Care BPO Call center Call centre voice Call centre Operations BPO call...