Chat Support Agent
4 weeks ago
**Chat Support - Mandarin (Local)**
**Educational: Degree (Fresher will also do) or Diploma holder with 1 yrs exp or SPM with 3 yrs exp**
**Working Hour: 24*7 Rotational**
**Location: KL Sentral, Malaysia**
**Job Summary**:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: From RM3,200.00 per month
**Benefits**:
- Free parking
- Health insurance
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Signing bonus
- Tips
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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