Customer Service Advisor, Frontline

5 months ago

Kuala Lumpur, Malaysia DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist

**YOUR TASKS**
- Act as the ICCC ambassador in creating the first positive impression in carrying the DHL’s brand image and proactively assist customer in resolving their issues.
- Adhere to the Centre of Excellence (COE) standards and guidelines in daily operations to ensure highest standard of quality and efficiency.
- Support and embrace change to make the business more successful and competitive in the market - Best in Class.
- Exhibit highest level of expertise in performing day-to-day function and task demonstrating high-level customer experience skill within the team.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, Shipment Insurance, Extended Liability, and Time Definite Express) during interaction with customer.
- Respond to customers consistently and confidently by providing accurate information in all areas such as customs requirements, transit time and quotations.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer is varying needs and demands.
- Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries.
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service, to enhance customer’s experience with DHL positively.
- Adhere to Global Customer Service procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits, in consultation with Supervisors and Managers.
- Achieving “Best Day Every Day” demonstrating DHL Express four attributes: Speed, Can Do, Right First Time and Passion.

**YOUR PROFILE**
- Strong passion for continuously delivering a superior customer experience.
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well
- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typically requires O/ A Levels or Diploma (preferable) or equivalent.
- 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable).
- Able to work in team and support team goals.
- Excellent in telephone skills, conflict resolution skills, negotiation and interpersonal skills.
- Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable).
- Excellent written communication skills (preferable).
- Typing skills of 30-35 wpm (preferable).
- Working knowledge of social media best practices and social media tools would be beneficial.

**OUR OFFER**
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks?

  • Customer Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Customer Service Advisor**: **Location **- Radius, Sdn. Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, Malaysia **Days of Work** - **Monday - Friday Radius Payment Solutions are a highly regarded and successful Global Fleet Management Company, with offices across 5 continents. As a business, we offer...

  • Pamb Assistant Manager, Customer Care

    2 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Assistant Manager, Customer Care - Frontline Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work...

  • Bilingual Student Advisor

    5 months ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...

  • Customer Service Representative

    6 months ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for...

  • Customer Service Advisor

    6 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Customer service advisor gaming **Key Responsibilities**: Ensure service delivery meets contractual Key Performance Indicators (KPIs). Understand customer requirements, utilize...

  • Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia AAW NEXUS SDN BHD Full time

    **Full job description** The Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders...

  • Customer Service Specialist

    5 months ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Service Representative(Bilingual Advisor)

    6 months ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative(Bilingual Advisor) **Location**:Remote (Work from home in Malaysia) **Category**: Full time position, 40 hours per week **Pay：M$3000-4000 MYR** **Company Overview** TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it...

  • Pamb Assistant Manager, Customer Care

    3 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Customer Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia LRQA group Full time

    Job ID:40065 Location:Kuala Lumpur : Naza Tower : Plat Position Category:Customer Service Position Type:Employee Fixed Term **Who are LRQA?** LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification,...

  • Customer Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia EMCO Executives Sdn Bhd Full time

    **Position Title**:Customer Service Advisor **Education Requirement**:_ **at least SPM or above.**_ **Language Requirement**:Mandarin (Native) + English (B1/B2) **Location**:Sunway Visio, Cheras **Working hrs**:9.00am - 6.00pm shift (5 working days per week including weekend) **Remuneration package offering**: RM3000 Basic + KPI Allowance up to RM500...

  • People Services Advisor

    7 months ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets in SEA and Greater China. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect,...

  • People Services Advisor

    7 months ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is a customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating...

  • Customer Service Agent

    5 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Communication Skills business communication Customer oriented Customer service advisor...

  • Customer Service Advisors

    5 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Indonesian gaming - **Immediate joiners** **KL Sentral** **Rotational shifts** **Salary**: MYR: 4k +200 Housing Allowance The...

  • Service Advisor

    6 months ago

    Kuala Lumpur, Malaysia Stuttgarage - Continental Car Specialist Full time

    Service Advisor diperlukan untuk membantu syarikat memastikan pelanggan mendapat servis yang terbaik di Stuttgarage - Continental Car Specialist SYARAT-SYARAT KELAYAKAN - Skil komunikasi yang sangat baik - Pengalaman sebagai Automotive SA - Boleh bekerja di dalam team - Menepati masa dan disiplin yg tinggi - Jujur & amanah **Gaji: RM2,700 -...

  • Customer Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Computer Games Computer Software Customer Service Microsoft Office Multitasking english Korean Language COMPUTER SKILL...

  • Customer Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Manager -Customer Service **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ABAP Computer Computer Games Customer Service Digital Marketing Digital marketing (pull/push) Microsoft Office Vietnamese gaming...

  • Customer Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Computer Games Computer Software Digital Marketing Microsoft Office english Indonesian Must be fluent in speaking...

  • Service Advisor Proton

    5 months ago

    Kuala Terengganu, Malaysia RAMACO MOTOR SDN BHD Full time

    Greetings customers - Schedules service appointments - Advice customer about necessary service for routine maintenance. - Issuing Repair Order and recommend appropriate solutions - Enter itemized estimated cost on service order and explain estimated cost to customer to gain their understanding of all services provided. - Provides a complete and accurate...