Admin (Customer Service)

3 days ago


Petaling Jaya, Malaysia U library group sdn bhd Full time

**Qualifications & experience**
- Excellent communication and interpersonal skills.
- Patience and empathy when dealing with customer issues.
- Problem-solving and critical-thinking skills.
- Ability to work in a fast-paced environment.
- Basic mathematical skills for processing orders and transactions.
- Flexibility to work in shifts, including evenings, weekends, and holidays etc.

**Tasks & responsibilities**
- Resolve customer complaints and issues in a timely and professional manner (warranty claimed
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Maintain accurate customer records and update databases
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate priority issues to management
- Participate in training and development programs to improve skills and knowledge
- Meet or exceed performance metrics, such as response time and customer satisfaction ratings
- Continuously seek opportunities to improve processes and procedures for better customer service.

**Salary**: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Signing bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

    Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...


  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...


  • Petaling Jaya, Malaysia KPMG Full time

    Customer Service Representative - Admin **Grade**: Experienced **Department**: Admin **Descriptions**: Handling administrative functions for the department Under general supervision, receives and routes in-coming calls and greets visitors at KPMG Corporate Floor and direct the guest to designated meeting rooms and serving beverages. Provides general...


  • Petaling Jaya, Malaysia Ino Space PLT Full time

    Managing Ino Space’s day-to-day operations, maintenance, and administrative tasks to ensure smooth operations; - Managing and providing excellent customer service including answering calls, messages, responding to enquiries, sending reminders and more; - Managing the reception area during working hours, including assisting users and clients in room...


  • Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...


  • Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...

  • Intern Admin

    1 week ago


    Petaling Jaya, Malaysia H&E CREATIVE SERVICE SDN BHD Full time

    Job Vacancy for a construction company Internship - Admin H&E Creative Service Sdn Bhd Location: Dataran Prima Selangor (Office) Working hours: 8:30 am -5:30 pm ( Monday - Friday) Requirement: Own Transport Starting Period: May 2024 Onwards **Job Type**: Internship Pay: RM1,000.00 per month


  • Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...

  • Customer Care Service

    2 weeks ago


    Petaling Jaya, Malaysia Starz Advise Management Pte Ltd Full time

    **About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...

  • Customer Service

    3 weeks ago


    Kelana Jaya, Malaysia D2B SOLUTIONS SDN BHD Full time

    **Customer Service & Admin Officer** **Location**: Kelana Jaya, Petaling Jaya **Overview**: **Primary Responsibilities**: - Monitor and respond promptly to social media postings. - Maintain and update daily sales reports and monthly sales forecasts. - Handle order processing, including following up on quotations and updating order statuses. - Present and...

  • Admin

    4 weeks ago


    Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Samsung Authorized Service Center** (One Service Republic Sdn Bhd) Sri Petaling, KL RESPONSIBILITY: - Greet and Serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal databases - Perform various aspect of...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...


  • Petaling Jaya, Malaysia SAFWORKS SDN BHD Full time

    Job Requirement Availability to work in shift Highly discipline and responsible. Possess good communication, multi-task, interpersonal skills, problem solving skills and team player. Job Description To handle all types of services request and inquiries from customer. To escalate, follow up and update the service request such EDD and resolution of vehicle...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Service Advisor

    4 weeks ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...


  • Petaling Jaya, Malaysia Amway Inc. Full time

    To perform tasks according to SOP or as directed by the upline. - Managing & handling inquiries and capable of solving enquiries from customers. - Processing orders and capable of handling Cash, Credit card & Installment payment transaction over counter. - Able to handle admin tasks such as processing membership renewal & update profile. - Able to multitask...

  • Service Driver

    2 weeks ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Job Responsibilities: - Drive customer vehicles to and from service lane, service stalls, and parking lot as needed. - Control service traffic flow. Job Requirements: - Valid driver's license and clean driving record - A team player **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Health insurance - Meal provided Schedule: - Day...


  • Petaling Jaya, Malaysia GFG HOME REALTY SDN BHD Full time

    will be responsible for calling and following up on all leads for Aspirasi GUA, with the goal of generating sales and increasing revenue for the company. - will be part of the Business Development (BD) team, and will work closely with other members of the team to achieve common goals. - will be expected to sell the Hotel Franchise System, acquire hotels that...

  • Admin Customer Service

    2 months ago


    Petaling Jaya, Malaysia POWER OF LIFE SDN BHD Full time

    **Customer Database Operation** Organize and allocate existing clients' resources and management. 部门内部已有老客户资源梳理、分配 Regularly formulate customer networking activities, and on-site networking planning & arrangements. 定期制定部门客户联谊活动,及现场执行安排 Perform maintenance for high-end customers,...