Coe - Team Leader - Export (Freight Forwarding)

6 months ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together.

**Job Description**:
As the Team Leader - Ocean Export, you involve leading and overseeing a backend team that supports freight forwarding operations in Hong Kong, Taiwan, and Shanghai. You will be responsible for task assignment, monitoring team performance, offering guidance and support, and ensuring the team adheres to company policies and procedures

As a Team Leader you will:

- Operational Coordination: The export team is divided into three sections (Quick Booking, Console and Shipping Instruction) each playing a crucial role in facilitating the smooth execution of international shipments. Your primary responsibility will be to oversee and guide each section, ensuring that customer service standards are met and non-routine or complex issues are efficiently resolved. You will collaborate closely with customers, facilitating seamless communication, to guarantee a high level of service and address any customer concerns.
- Supervising and Developing the Export Team: Oversee the export team's growth and progress through the provision of learning and developmental chances, coaching, feedback, and periodic evaluations.
- Daily KPI Reporting and Backlog Monitoring: Generate daily Key Performance Indicator (KPI) reports and track team members' backlog progress.
- Achieve Consistent Customer Service Standards: Ensure that customer service standards are consistently met and handle troubleshooting and resolution of non-routine or complex issues and escalations.
- Adherence to Standard Operating Procedures: Ensure that all processes are aligned with the Standard Operating Procedure (SOP).

**Qualifications**:
To be successful in this role, you will need:

- A diploma or degree in Logistics or a relevant field.
- Proven experience in ocean export operations (Air or Ocean), with a minimum of 2 years in a supervisory or team leadership role.
- Strong leadership skills with the ability to motivate and guide a team effectively.
- Proficiency in Mandarin with the ability to speak, write, and read, as the role involves supporting clients in China.

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in (Bayan Lepas, Penang) and be prepared to undertake pre-employment checks including a criminal history check and medical.

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