Coe - Team Leader - Export (Freight Forwarding)

6 months ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together.

**Job Description**:
**The role**:
We are looking for an experienced Team Leader, Export to join our Centre of Excellence (CoE), in Penang, Malaysia. Lead with approachability. Inspire and build relationships. Evaluate our efficiencies and ways to improve. Drive success to new heights.

As a Team Leader, you will:

- Consistently meets customer service standards and troubleshoot and resolve non-routine or complex issues / escalations.
- Prepare daily KPI report and monitor backlog of team members.
- Supervise and develop team through learning & development, coaching, feedback & reviews.
- Ensure all the process in line with Standard Operating Procedure.
- Train new staff of daily operation requirements for 1 month and to manage and schedule workforce during peak period.

**Qualifications**:
**About you**:
To be successful in this role, you will need:

- At least three years’ experience in the Freight Forwarding industry.
- Experience with leadership, coaching, mentoring, and providing constructive feedback to team members to enhance overall performance.
- A strong customer focus and with a strong team ethic.
- The ability to work independently and under pressure with minimum supervision.
- Excellent time management skills to manage high volume in a fast-paced environment.

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in (Bayan Lepas, Penang) and be prepared to undertake pre-employment checks including a criminal history check and medical.

  • Coe - Team Leader - Export (Freight Forwarding)

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Coe - Team Leader - Export (Freight Forwarding)

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Coe - Assistant Manager - Export (Freight

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Coe - Assistant Manager - Export (Freight

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Coe - Assistant Manager - Export (Freight

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Coe - Assistant Manager - Export (Freight

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Team Leader

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Experienced Customer Service Officer

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    **About Toll Group** We are looking for an experienced Customer Service Officer, Export - Mandarin Speaker to join us. - Enter data according to the Export Standard Operating Procedure - Create Quick Booking according to the Booking confirmation in Cargo Wise system. - Responsible to register Consol and proceed with issuance of Shippers instruction. -...

  • Customer Service Officer

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Executive, Ocean Freight

    6 months ago

    Bayan Lepas, Malaysia DHL Full time

    We are looking for experienced talent who is specialized in Customer Care and operation with logistic knowledge to join our Ocean Freight team. This role will be responsible to provide assistance to general operational ocean freight functions. **The role requires to execute the below tasks and initiative**: - General correspondences with customer,...

  • Air Freight Customer Services

    6 months ago

    Bayan Lepas, Malaysia Lifework Staffing Services Full time

    **Requirements** - Prefer with 1 years of working experience in the air freight forwarding or logistics industry - Basic knowledge of freight forwarding and regulatory requirements including INCOTERMS may have the advantage - Ability to multitask in a fast-paced environment. - Proficient in Microsoft Office (Excel, PowerPoint) - Able to work on shift...

  • Executive, Ocean Freight

    6 months ago

    Bayan Lepas, Malaysia DHL Full time

    **Executive, Customer Service (Ocean Freight)** We are looking for experienced talents who specialise in Customer Care and operation with logistic knowledge to join our Ocean Freight team. This role will be responsible to provide assistance to general operational ocean freight functions. **The role requires to execute the below tasks and initiative**: -...

  • Intern, Air Freight Billing

    8 months ago

    Bayan Lepas, Malaysia DHL Global Forwarding (Malaysia) Sdn. Bhd. Full time

    Air Freight Export Billing - Rate Check and validation - Invoice posting - Invoice status validation, check and follow up - Check and follow up on Revenue Leakage file - Check and follow up on Sick File - Issue Supplementary Invoices or credit notes - Monitor invoice status on unbilled files until closure - Prepare internal/external reports - Update Payment...

  • Customer Service Office

    6 months ago

    Bayan Lepas, Malaysia Toll Global Forwarding Full time

    Toll Group **Position Title**:Customer Service Officer - Export (Mandarin Speaker) **Division**:Global Shared Services Penang **Location**:Penang, Malaysia **Department: Operation** **Reports to (position)**:Manager - TGF GSS Penang **OVERALL PURPOSE OF THE JOB** The position will be responsible to enter data from various source documents into the in...

  • Intern, Ocean Freight

    8 months ago

    Bayan Lepas, Malaysia DHL Full time

    Provide assistant to general operational ocean freight functions - General correspondences with customer, suppliers, agents and other inter-department for ocean freight movements - Monitor and coordinate export & import ocean freight movements - Prepare relevant documentation for customer - Coordinate routine customer reports - Maintain records and filing as...

  • Ocean Export Customer Service

    6 months ago

    Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** We are partnering with one of the top-ranking logistics service providers who has an extensive global presence that offers comprehensive logistics solutions. **The Ocean Export Customer Service will be responsible to**: - Ensure smooth and timely freight process flow and meet client requirements. - Coordinate daily ocean export and import...

  • Coordinator, Sea Freight Import

    6 months ago

    Bayan Lepas, Malaysia Agensi Pekerjaan Synergy Staffing Full time

    **JOB VACANCY Coordinator, Sea Freight Import** **COMPANY NAME: Dsv Air & Sea Sdn. Bhd** **LOCATION**: 2-1-23-1, Medan Rajawali, Solaria Square, 11900 Bayan Lepas, Penang **POSITION**: Coordinator, Sea Freight Import **WORKING HOUR**: Monday to Friday (9am-6pm) **CONTRACT: Permanent** **SALARY RANGE**:RM4,500 (Max) **JOB OVERVIEW** To execute all...

  • Lead Agent

    6 months ago

    Bayan Lepas, Malaysia Expeditors Full time

    **Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of...

  • Finance Team Leader

    6 months ago

    Bayan Lepas, Malaysia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Intern, Ocean Freight

    6 months ago

    Bayan Lepas, Malaysia DHL Full time

    Provide assistance to general operational ocean freight functions - General correspondences with customer, suppliers, agents and other inter-department for ocean freight movements - Monitor and coordinate export & import ocean freight movements - Prepare relevant documentation for customer - Coordinate routine customer reports - Maintain records and filing...