Guest Service Associate

2 weeks ago


Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

PURPOSE

To attend to all telecommunications of guests from inside and outside the hotel.

DUTIES & RESPONSIBILITIES
- To report for duty punctually in complete uniform with well grooming and name tag at all times.
- To operate the switchboard in accordance with the department’s operational standards.
- To answer telephone calls promptly, clearly and in a utmost friendly manner. Never let the caller to ring more than three times.
- To take message for guests and to ensure that the messages are correctly and promptly delivered to the rooms according to the department’s operational standards.
- To be conversant of all hotel activities, services and layout of the hotel.
- To record and update all house-use phone calls made by the hotel’s personnel.
- To handle and record all wake-up calls requests and ensuring that the guests get the wake-up calls on time.
- To ensure that accurate telephone charges are billed for calls made by guests.
- To have on hand all emergency numbers for example like nearest police station, fire bridge, ambulance, etc.
- To be familiar with the hotel’s security, fire and safety procedures.
- To ensure that all VIP guest in-house are updated on the VIP board and their calls are to be answered promptly and efficiently.
- To check the lost posting folio in every shift.

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay


  • Guest Associates

    2 weeks ago


    Kuala Lumpur, Malaysia RECRUIT ADVANCE SDN BHD Full time

    URGENT HIRING **:GUEST ASSOCIATES** Minimum :SPM/SKM/DIPLOMA Berumur 18 thn - 38thn Warganegara MALAYSIA SAHAJA Boleh mula bekerja SEGERA - Responsibilities and Duties: Attending guest needs/ Customer service and have experience on retail store - Required Qualifications and Skills: Basic English and have at least more than 6 months experience in...

  • Guest Associate

    1 week ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Position: Guest Associate Tenure: Permanent Working hour: rotational shift according to theme park an operational hour Location: Kuala Lumpur & Genting Highlands Salary package - Basic salary: RM 1,400 - Allowance: RM 100 - KPI Incentive Job Responsibilities - Initiate guest interaction and offer the Company’s service - Know and understand camera...

  • Guest Associate

    3 weeks ago


    Kuala Lumpur, Malaysia EPS Ventures Malaysia Full time

    Now Hiring! Location: KL & Genting Highlands Role: Guest Associate (Permanent position) Headcounts: 22 (7 in Genting, 15 in KL/Selangor) **Salary**: RM1400 (Basic) + hardship allowance + attendance allowance + accommodation allowance / Free accommodation + Commission Working Hours: 8 hours/day (6 day in a week, 1 day off) **Job Description**: Initiate...

  • Guest Service Agent

    2 weeks ago


    Kuala Lumpur, Malaysia Regalwide Holdings Sdn Bhd Full time

    **Responsibilities**: - Position based at Travelodge Bukit Bintang - BASIC FUNCTION: - To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager. The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required...

  • Guest Service Agent

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters....

  • Guest Service Agent

    3 weeks ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders Hotel Kuala Lumpur Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused...


  • Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia*** **PARKROYAL COLLECTION Kuala Lumpur*** **Rooms*** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose from a...

  • Guest Service Officer

    2 weeks ago


    Kuala Lumpur, Malaysia PARKROYAL Serviced Suites Kuala Lumpur Full time

    **Responsibilities**: - To provide welcoming atmosphere to guests with great smile and warm assistance at front office. - To assist guests efficiently, courteously and professionally in all front office related functions. - To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. -...

  • Guest Service Agent

    2 weeks ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...


  • Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Guest Services Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24092863 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Telephone Operator **Job Number** 23125956 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer,...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Contribute to overall efficient and attentive service of the Reception Desk staffs. - Verify that duties are performed according to stipulated procedures. Any problems should be reported to the Duty Manager. - Read the Front Desk Log Book and provide any necessary instructions or comments. - Ensure that there is no unauthorized entry into the Front...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24101086 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...


  • Kuala Lumpur, Malaysia RECRUIT ADVANCE SDN BHD Full time

    **POSITION : CREW PHOTOGRAHPER / GUEST ASSOCIATES** **JOB SKOP: Mengambil gambar pengunjung Memproses gambar, pembayaran dan memastikan pelanggan berpuas hati dengan gambar yang diterima melalui APPS STORIBOX. Ada pengalaman dalam bidang Customer Service (sekurang-kurangnya 6 bulan) Boleh Bercakap / Memahami & menulis dalam Bahasa Inggeris ...


  • Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

    PURPOSE To attend to all telecommunications of guests from inside and outside the hotel. DUTIES & RESPONSIBILITIES - To report for duty punctually in complete uniform with well grooming and name tag at all times. - To operate the switchboard in accordance with the department’s operational standards. - To answer telephone calls promptly, clearly and in a...

  • Guest Service Agent

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia PREMIERE HOTEL KLANG Full time

    Responsibilities:Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guestsCheck guests in, issue room keys, provide information on hotel services and room locationEnsure required identification is taken from guests at check-in in line with local legislative requirementsAnswer phones in a...


  • Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

    **Job Summary**: The Guest Service Manager is responsible for ensuring exceptional service and guest satisfaction by overseeing the front desk, concierge, and guest services operations. This role involves managing guest interactions, handling complaints, and coordinating with various departments to deliver a seamless and memorable experience for all...

  • Guest Service Agent

    2 weeks ago


    Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia** **PARKROYAL COLLECTION Kuala Lumpur** **Rooms** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose from a wide...


  • Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    **RESPONSIBILITIES**: - Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. - To maintain all guest ledger accounts on a current basis. - To provide change and other miscellaneous services for guest staying or using the resort's facilities and check-out departing guests. - Responsible to checking billing...