客服专员 Customer Service Consultant
5 months ago
**Job description**
岗位职责:
- 客户支持:通过电话、邮件、在线聊天等多种渠道,为客户提供有关加密货币和区块链项目的咨询和支持,解决客户问题,提升客户满意度。处理客诉问题,做好相应文档记录。
- 客户关系维护:建立和维护客户关系,了解客户需求,收集客户反馈,及时向相关部门传递客户需求和建议。基础的社群搭建工作。不定时进行用户回访。处理用户操作审核。
- 知识库维护与学习:维护和更新客户服务知识库,确保团队成员能够及时获取最新的信息和支持;主动学习和了解加密货币和区块链行业的知识和动态,提升自身的专业素养。
- 服务流程优化:积极参与客户服务流程的优化,提高客户服务质量和效率。
- 团队协作:与团队成员紧密合作,共同解决客户问题和需求,提升团队整体绩效。
- 数据分析与改进:收集和分析客户反馈数据,发现客户需求和问题,向相关部门提出改进建议,提升客户满意度和忠诚度。
- 跨部门协作:与公司内外的其他部门和团队紧密合作,共同解决客户问题和需求。配合运营宣传推广活动。
- 其他任务:执行上级安排的其他临时性工作。
岗位要求:
- 学历:本科及以上学历,计算机科学、金融、商业管理等相关专业优先。
- 经验:具有至少1年以上加密货币、区块链或相关领域的客服经验。
- 技能:熟悉加密货币和区块链技术的基本原理和运行机制;具备良好的沟通能力和解决问题的能力;熟练运用各种办公软件和客户服务工具;良好的团队协作精神。
- 语言:良好的英语能力。学习沟通能力强。
- 态度:积极主动,能够适应快速变化的环境;具有团队合作精神能够注重细节和客户满意度为客户提供高质量专业的支持。发现问题善于总结问题。
**Salary**: Up to RM6,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- Trading Cryptocurrency: 1 year (preferred)
- Customer Service in Cryptocurrency field: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
-
Customer Service Support 客服专员
5 months ago
Kuala Lumpur, Malaysia Rynat Information Technology Sdn Bhd Full time**工作職責:** - 透過澄清客戶的投訴來解決產品或服務問題;確定問題的原因;選擇並解釋解決問題的最佳方案;加快修正或調整;跟進以確保解決。 - 透過卓越的銷售服務和解決客戶疑問,確保高水準的客戶滿意度。 -...
-
Customer Service 客服管家
4 months ago
Kuala Lumpur, Malaysia PRECIOUS MY SDN BHD Full time愿意轮班及假日、公共假期值班者 - 具备沟通社交能力、个性开朗、积极主动、善于倾听 - 熟知电脑文书处理如:Excel, Word, Outlook, Power point和公司的系統 - 流利中文沟通能力 - 欢迎应届毕业生申请 - 有以下工作经验者优先录取: - 有相关工作经验至少一年者 -...
-
J - Cashier Server收银服务员 【chinese
5 months ago
Kuala Lumpur, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time吉隆玻高档餐厅,提供中式菜点、茶饮和服务的餐厅,主要经营粤、川等菜系,除了满足顾客食用中餐的需求外,还为顾客提供交际应酬、喜庆宴会、家庭聚餐、礼品商务等服务。正在扩充人员啦!!! 诚聘招揽充满热诚的你们加入我们的团队。 A high-end restaurant in Kuala...
-
Customer Service
2 months ago
Kuala Lumpur, Malaysia Scicom Full time**项目:** 为各种游戏平台上的用户提供支持服务 运营时间:周一至周日 - 全天候 - 每年365天 客户服务专员上班时间为每周5天,每天9小时,薪资**RM4200 -...
-
旅行客户服务支持
5 months ago
Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time我们正在寻找一位充满热情和积极的普通话旅行客服支持专员加入我们的团队! 在这个职位中,您将成为我们公司的代言人,为寻求难忘体验的旅行者提供卓越的客户服务。...
-
市场接待专员 Market Reception Specialist
5 months ago
Kuala Lumpur, Malaysia HEALTH GEM SIGNATURE SDN. BHD. Full time作为市场接待专员,您将是我们吉隆坡分公司与客户之间的桥梁,负责客户接待和业务销售。您将代表公司与客户建立积极的关系,推动业务增长。 职责: 欢迎和接待来访客户,提供专业的服务和解答他们的问题。 协助销售团队进行业务拓展,与客户沟通并推动销售流...
-
市场接待专员 Market Reception Specialist
5 months ago
Kuala Lumpur, Malaysia HEALTH GEM SIGNATURE SDN. BHD. Full time作为市场接待专员,您将是我们吉隆坡分公司与客户之间的桥梁,负责客户接待和业务销售。您将代表公司与客户建立积极的关系,推动业务增长。 职责: 欢迎和接待来访客户,提供专业的服务和解答他们的问题。 协助销售团队进行业务拓展,与客户沟通并推动销售流...
-
Supervisor / Service Crew / 餐厅主管 / 服务员
5 months ago
Kuala Lumpur, Malaysia IDEALITE (IHS Natural Healing Sdn Bhd) Full time招聘工作岗位: **餐厅主管 / 楼面服务员 (多位)** 岗位职责: 资质: SPM以上 经验 :...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full time**SERVICE CREW FULL TIME/ 全职服务人员** Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full timeSERVICE CREW FULL TIME/ 全职服务人员 Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full timeSERVICE CREW FULL TIME/ 全职服务人员 Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full timeSERVICE CREW FULL TIME/ 全职服务人员 Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full timeSERVICE CREW FULL TIME/ 全职服务人员 Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full time**SERVICE CREW FULL TIME/ 全职服务人员** Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full time**SERVICE CREW FULL TIME/ 全职服务人员** Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Service Crew Full Time/ 全职服务人员
5 months ago
Kuala Lumpur, Malaysia KyoChon Sdn.Bhd Full time**SERVICE CREW FULL TIME/ 全职服务人员** Greeting customers as they arrive and showing them to their table./ 在客人到来时向他们致意并向他们展示他们的桌位。 Giving out menus and taking orders for food and drink./ 分发菜单并接收顾客的食物和饮料订单。 Introducing customers to our brand and menu and recommend...
-
Customer Service Executive 中文客服人员
4 months ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**LOCATION**: - Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station) - FREE shuttle service transport from LRT station to Office based on selected schedule. **JOB SCOPE**: - The ability to work efficiently in a fast-paced, high-volume environment. - Answer a high volume of inquiries and meet designated service level thresholds determined...
-
Asstmgr-front Office I
5 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**职位编号** 24049376 **工作类别** Rooms & Guest Services Operations **地点** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地图中查看 **编制** Full-Time **远程申请?** N **重新安置?** N **职位类型**...
-
Asstmgr-front Office I
4 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**职位编号** 24061516 **工作类别** Rooms & Guest Services Operations **地点** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地图中查看 **编制** Full-Time **远程申请?** N **重新安置?** N **职位类型**...
-
Talent Development Specialist/lead
5 months ago
Kuala Lumpur, Malaysia AsiaPac Talents Full timeTalent Development Specialist/Lead 人才发展专家/主管 AsiaPacTalents is a fully licensed Multi Lingual Talent Specialist with core strength in multi lingual speaking talent (License number : JTK1182C) - Japanese/Korean/Mandarin/European/SEA Languages. AsiaPacTalents...