Customer Service 客服管家

7 months ago

Kuala Lumpur, Malaysia PRECIOUS MY SDN BHD Full time

愿意轮班及假日、公共假期值班者
- 具备沟通社交能力、个性开朗、积极主动、善于倾听
- 熟知电脑文书处理如：Excel, Word, Outlook, Power point和公司的系統
- 流利中文沟通能力
- 欢迎应届毕业生申请
- 有以下工作经验者优先录取：
- 有相关工作经验至少一年者
- 有客服、酒店管理、旅游业者、保险销售经验者
- 拥有流利的中英巫文沟通能力和良好的中英巫文书写能力

**Duties & Responsibilities**:工作项目与内容**
- 以顾客导向，重视顾客的需求，以客户签单要求安排其需要的房型。
- 任何时间都能保持微笑、有礼貌、和蔼可亲。
- 依据公司的作业流程，耐心倾听客户的任何疑问及并得体的回复。
- 提供客户准确及专业的公司相关资讯，善用沟通技巧让客户了解公司是所能提供的服务与配套。
- 建立与客户友好的关系，并能以客户的需求给予及时性的服务
- 重视团队和谐、确保有效的沟通如与团队成员及客户。
- 完成入住、入住中与出住客户的工作细项，并让客户满意。
- 依客户签单要求提供入住的配套措施，并於出住前完成消费收款。
- 熟悉客户资金收款相关手续，如信用卡消费、现金交易、发票等等。
- 确实完成客户所有邮件包裹及讯息传递。

**Requirements**:

- **Must be willing to work in shift**:

- **Must be **willing to work on weekend and public holiday
- Required Skill(s): Excellent communication, social skills, problem solving skills and interpersonal skills
- Computer proficiency to include Excel, Word, Outlook and company software system
- Maturity and self-motivated
- Preferably Junior Executive specialized in Customer Service, Hotel Management/Tourism Services or equivalent
- Grooming is an asset

**Duties & Responsibilities**:

- Acts with integrity, honesty and knowledge that promote the mission, values and culture of our company
- Register all VIPs coming in, make sure all pertinent information is obtained and recorded
- Deliver excellent customer service to all guest to ensure quality service thorough their stay
- Supervise the housekeeping team and perform quality checks
- Maintain clean and organized workspace to enhance productivity
- Adhere to all company standards, procedures and guidelines
- To undertake any task or assignment as may be assigned to you by your immediate superior or management from time-to
- time
- To answer incoming enquiry and make necessary appointment arrangement
- To assist Sales Executive, follow up incoming mummy.
- Create frequent reviews and reports based on sales and marketing activities
- To build strong rapport and relationship with clients and to ensure all service commitments extended to customer are met. Deliver presentation, training and meeting with customer.
- Responsible for customers’ enquiry, to ensure customer request, feedback & complaints are logged and resolved on time
- Assist in create and manage sales document include invoices, receipts etc
- Good understand with workflow and services provided by the company

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Meal allowance

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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