中文客服 Customer Service

3 weeks ago


Kuala Lumpur, Malaysia HIBIX ENTERPRISE Full time

中文客服
RM 3,700 - RM 4,200

福利
- 津贴高达RM 500
- 额外现金奖励和Bonus
- 节日福利,周末双休,公积金
- 晋升奖金

工作内容
- 积极配合领导的相关工作安排
- 负责客户的咨询答疑,针对客户咨询需求,提供有效解答
- 主动学习对应的业务知识,并以专业的角度给客户提供满意的答案
- 与有关部门保持良好的沟通与合作,并与顾客保持良好的关系
- 时刻跟进顾客的最新状况,并与上司/领导报告和交接好接下来的工作

要求
- 能够操作Microsoft Excel,Word
- 逻辑能力强,能接收新鲜事物能力,有上进心
- Diploma及以上学历,1年以上工作经验,有客服工作经验者优先

Customer Service
RM 3,700 - RM 4,200

Advantages
- Allowance up to RM 500
- Additional Cash Rewards and Bonus
- Festival Extra Benefits, Weekends Off day, EPF
- Promotion Bonus

Job Details
- Actively cooperate with the relevant work arrangements by the leader.
- Responsible for customer consultation and provide effective answers according customers need.
- Willing to learn the corresponding business knowledge, and provide customers with satisfactory answers from a professional perspective.
- Maintain good relationship, good communication and cooperate with relevant departments and customers.
- Follow up the latest status of customers and report or hand over the next arrange to the leader.

**Requirements**:

- Expert in Microsoft Excel, Word
- Strong logical thinking, willing to learn new information, self-motivated
- Diploma and above, more than 1 year of working experiences, customer service experience is preferred.

**Job Types**: Full-time, Permanent, Temporary, Internship, Fresh graduate

**Salary**: RM3,700.00 - RM4,200.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
We will do sanitize every morning and after lunch, staffs are required to wear mask and use sanitizer every time in and out office.


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