Lead Agent

5 days ago

Petaling Jaya, Malaysia People Pathfinders Sdn Bhd Full time

**The company**

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

**Scope of Position**

Assist Manager and Supervisor with all aspects of the Ocean Import Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

**Major Duties and Responsibilities**

**People**:

- Identify with manager / supervisor, develop, and mentor your No. 2.
- Support the supervisor where needed:

- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Be a guide for the team - mentor agents
- Ensure team meets company standards of 52 hours training per year per employee.
- Assign training and follow-up development plans.
- Follow-up new hires training as per the company requirement standards.
- Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

**Operations**:

- Ensure smooth and timely freight process flow.
- Prepare various documents for international transportation.
- Coordinate and negotiate rates with our contracted vendors in procuring space and services.
- Ensure accurate and timely client and vendors billing.
- Ensure accurate and timely data entry into our operating system.
- Interact with our customers in arranging their international import shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per Customer SOP.
- Work with the team on meeting KPI standards, as per the company’s procedures.
- Monitor shipment reports to ensure total customer satisfaction
- Overseas communications (Network and Customs Brokers).
- _Support the supervisor in the following areas: _
- Daily review Stat 1 and operational reports and work with team on updating event codes
- Audit files and work with the team on meeting operating process standards
- Build and maintaining strong relationships with vendors (Shipping lines, Handling Agents, Trucking Companies, and others) and customers.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

**Customer**:

- Support the manager and or the sales department where needed: _
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Participate to the transition of new business/ updates to existing business.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM

**Finance**:

- Proactively work to maintain and monitor accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Accurate and timely billing of vendors and resolve accounting issues.
- Monitor accounts payable to vendors (Shipping lines, truckers etc.) utilizing BNP report.
- Monitor intercompany accounting discrepancies via AJAX report.
- **Compliance**:

- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with his/her team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

**Systems/Technology**:

- Promote productivity tools (e.g. using edoc and Global OIP WFM, import database, process management)
- Be open to implementing new system changes and enhancements with your team.
- Be involved and suggest system/process improvements.
- Set the tone of this environment within your team.

**Culture**:

- Lead by example.
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**Qualifications**
- Bachelor’s degree preferred.
- 2-5 years experience in Ocean Import
- Effective interpersonal skills.
- Good computer skills (Excel, Word, PowerPoint)
- Attention to Detail
- Fluent in English

**Reporting Structure**
- Ocean Import Supervisor and Manager

**Job Types**: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Ocean Im

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