Customer Services

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Job OverviewAirfoil Services Sdn Bhd is seeking a highly skilled Customer Service Executive to join our team.The ideal candidate will have a strong background in customer service and experience working in an administration field. The role involves direct communication with customers, resolving issues, and providing exceptional service.

**Responsibilities**: > Register and service walk-in shoppers who want to obtain loyalty card at Starling shopping mall counter, Damansara Utama; - Man the Starling loyalty booth counter at shopping mall - answer queries related to mall loyalty program and process the loyalty card. **Requirements**: - To work from 10am to 10pm (Mall operating hours); - To...

**In this Role, you'll get to**: - Validate & monitor progress of campaign entries to ensure the completion of projects and on time delivery. - Follow up closely on rejected campaign entries and update customer with the status and progress. - To support the execution of client service program to drive client satisfaction - Professionally handle high volume...

**Our client is a fast growing online & offline company with business focus in EV industry** **Roles**: - Handle incoming calls from customers including inquiries, complaints & sales queries. - Address customer inquiries & provide appropriate solutions. - Assist customers in understanding product features, pricing & benefits to facilitate sales...

**Position: Loyalty Customer Service Administration Executive.**: - **Salary: RM 3000-3500.**: - **Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.** This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday. **About the job** As...

**Job Responsibility**: - Conduct booking pre-checks for standard bookings such as Dangerous & Hazardous goods, Refrigerated shipments, Garment on hangers, Out of Gauge shipments and Military Cargo. - Closely coordinate with internal parties (i.e. OPS, Sales, Business Development, Network..etc) to ensure all bookings are processed per requirements. - Notify...

**JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...

**JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...

Job DescriptionThis role involves providing administrative support to the sales team, managing client financial accounts, and interacting with customers and suppliers. The successful candidate will have strong organizational skills, be able to multitask, and possess excellent communication skills.ResponsibilitiesManage customer data and order status.Follow...

This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners. - Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer - Handle accurate...

**Responsibilities**: - Responsibilities: - Register and service walk-in shoppers who want to obtain loyalty card at Starling shopping mall counter, Damansara Utama; - Man the Starling loyalty booth counter at shopping mall - answer queries related to mall loyalty program and process the loyalty card. - Requirements: - To work from 10am to 10pm (Mall...

Responsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...

**Accountabilities**: 1. Customer Engagement **Major Action**: Leads business planning and operational reviews with customers focusing on: Customer Supply and Replenishment planning and forecasting Supply Chain programs such as Vendor Managed Inventory, Joint Business Planning, etc Supply chain capability build/ enhancement Continuous improvement in...

Join our team as a Customer Service Executive focused on driving repeat sales and ensuring exceptional customer satisfaction. In this role, you'll be instrumental in nurturing existing customer relationships, identifying opportunities for upselling, and providing top-notch service that keeps clients coming back for more. Responsibilities: Initiate proactive...

**Job Highlights** - Allowances & commissions - Strategic Work Location Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. **Key Accountabilities** - Maintaining a positive, empathetic, and professional attitude toward customers at all...

**Job description and Job Responsibility**: - Escalating queries and concerns raised by customers - Responding promptly to customer inquiries and answering general customer questions about the company’s products - Troubleshoot common issues with a service - Assisting customers with service inquiries, ensuring a positive service experience and customer...

**Responsibilities & Duties** - Improve customer service experience through creating engaged customers and facilitate organic growth - Derive, implement and monitor service quality bench-markers - Conceptualize programs aimed at maximizing the company's customer retention rates via observance of product quality and customer response trends - Ensure...

**Responsibilities**: Responsibilities & Duties - Improve customer service experience through creating engaged customers and facilitate organic growth - Derive, implement and monitor service quality bench-markers - Conceptualize programs aimed at maximizing the company's customer retention rates via observance of product quality and customer response...

**Duties & Responsibilities** 1. Developing and sustaining solid relationship with service providers to bring the best customer experiences. 2. Manage all escalations from service providers. 3. Provide support and guidance to service providers ensuring business continuity. 4. Monitor and provide improvement on turn-around time of repair works. 5. Work...