See more Collapse

Customer Service Specialist(中英客服)

2 months ago

Kuala Lumpur, Malaysia JUMP FROM PAPER SDN BHD Full time

**Responsibilities**:
Handle complaints and disputes: Patiently listen to customer complaints, understand the root cause of issues, and effectively resolve problems quickly to ensure customer satisfaction.

Manage customer orders, including verifying order information, tracking logistics status, coordinating deliveries, etc., to ensure accurate and timely delivery to customers.

Record customer information, issues, and solutions, and provide relevant reports and data analysis to improve customer service.

Collaborate with other departments, including sales, logistics, quality control, etc., to address customer issues and enhance customer satisfaction.

Possess excellent English communication skills and may need to master other languages to effectively communicate with customers from different countries and regions.

Understand and respect customer needs from different cultural backgrounds, and adhere to the company's cultural values and policies.

**Job Requirements**:
Diploma or above, with more than 1 year of customer service or related work experience; experience in customer service is preferred.

Excellent oral and written English communication skills, able to communicate fluently with overseas customers; proficiency in Mandarin is a plus.

Proficient in common office software, with good computer skills.

Ability to quickly analyze problems, find solutions, and handle pressure effectively.

Strong communication and expression skills, able to effectively communicate with customers from various backgrounds.

Working Hour: 9:30am - 6:30pm, Monday - Friday

Pay: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (required)
- English (required)

We have other current jobs related to this field that you can find below

  • Customer Service 客服管家

    1 month ago

    Kuala Lumpur, Malaysia PRECIOUS MY SDN BHD Full time

    愿意轮班及假日、公共假期值班者 - 具备沟通社交能力、个性开朗、积极主动、善于倾听 - 熟知电脑文书处理如：Excel, Word, Outlook, Power point和公司的系統 - 流利中文沟通能力 - 欢迎应届毕业生申请 - 有以下工作经验者优先录取： - 有相关工作经验至少一年者 -...

  • Customer Service Executive 中文客服人员

    2 weeks ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **LOCATION**: - Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station) - FREE shuttle service transport from LRT station to Office based on selected schedule. **JOB SCOPE**: - The ability to work efficiently in a fast-paced, high-volume environment. - Answer a high volume of inquiries and meet designated service level thresholds determined...

  • Customer Service Agent

    7 days ago

    Kuala Lumpur, Malaysia Humantech Services Sdn Bhd Full time

    **Interested**:Kindly **Whatsapp **your resume to **016-9729309 for faster response** **Position : Customer Service (中文客服)** **Location : KL Sentral (Nearby LRT/MRT/Monorail)** **Job Scope**: - **Handle inbounds call enquiries**: - **Provide effective solution for customer issue.**: - **Follow up and respond back to user on timely...

  • 中英在线客服

    1 week ago

    Kuala Lumpur, Malaysia MEXC GLOBAL Full time

    1. Responsible for receiving user's consultation and answering user's doubts through online customer service tools; 2. Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems; 3. Strong business sensitivity, able to master basic business after receiving training. Financial...

  • 中文客服 (Sr010)

    2 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Location: Kuala Lumpur Working days: 5 days (Any 5 days between Monday to Sunday) Working hours: Shift work 9am - 6pm or 1.30pm - 10.30pm **Benefits**: 13th Month Salary, medical card **JOB RESPONSIBILITIES** - Timely management of online user inquiries - Handle issues on different topics in accordance with Standard Operating Procedures (SOPs) - Identify...

  • 中文客服 (Sr010)

    2 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Location: Kuala Lumpur Working days: 5 days (Any 5 days between Monday to Sunday) Working hours: Shift work 9am - 6pm or 1.30pm - 10.30pm **Benefits**: 13th Month Salary, medical card **JOB RESPONSIBILITIES** - Timely management of online user inquiries - Handle issues on different topics in accordance with Standard Operating Procedures (SOPs) - Identify...

  • 中文客服 (Sr010)

    2 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Location: Kuala Lumpur Working days: 5 days (Any 5 days between Monday to Sunday) Working hours: Shift work 9am - 6pm or 1.30pm - 10.30pm **Benefits**: 13th Month Salary, medical card **JOB RESPONSIBILITIES** - Timely management of online user inquiries - Handle issues on different topics in accordance with Standard Operating Procedures (SOPs) - Identify...

  • 中文客服 (Sr010)

    2 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Location: Kuala Lumpur Working days: 5 days (Any 5 days between Monday to Sunday) Working hours: Shift work 9am - 6pm or 1.30pm - 10.30pm **Benefits**: 13th Month Salary, medical card **JOB RESPONSIBILITIES** - Timely management of online user inquiries - Handle issues on different topics in accordance with Standard Operating Procedures (SOPs) - Identify...

  • 客服主管 (Customer Service Team Leader)

    2 weeks ago

    Kuala Lumpur Kuala Lumpur Kuala Lumpur Malaysia Elite Advance Service Sdn Bhd Full time

    职责:管理和指导日常客户服务任务的顺利运行,监督,指导,简化流程,并进行标准化评估以提高客户服务的效率。对复杂问题提供清晰的指示。与客户服务QC团队合作进行知识培训,处理投诉和其他重要任务。与相关部门进行有效的沟通,以确保成功的业务实施。协助部门领导实...

  • 客服主管 (Customer Service Team Leader)

    2 weeks ago

    Kuala Lumpur Kuala Lumpur Kuala Lumpur Malaysia 80000 Elite Advance Service Sdn Bhd Full time

    职责：管理和指导日常客户服务任务的顺利运行，监督，指导，简化流程，并进行标准化评估以提高客户服务的效率。对复杂问题提供清晰的指示。与客户服务QC团队合作进行知识培训，处理投诉和其他重要任务。与相关部门进行有效的沟通，以确保成功的业务实施。协助...

  • Customer Support 客户服务

    7 days ago

    Kuala Lumpur, Malaysia Nextion Academy Sdn Bhd Full time

    **加入我们！客户服务助理** **工作职责：** - 迅速响应并解答学员的咨询与问题，确保提供高效率的解决方案。 - 协助学员完成报名流程，提供课程信息和日程安排等支持。 - 维护客户数据库，准确记录学员信息及反馈。 **必备工作态度：** -...

  • 客戶服務專員(用戶運營) (Freelancer)

    7 days ago

    Kuala Lumpur, Malaysia WXF Trading Full time

    【合作方式】 ★通过面试和测试等环节，双方达成意向后，以独立承包商方式合作，服务待遇以相关协议条例为准 [Cooperation...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Da Vinci Medical Group Sdn Bhd Full time

    職責： - 透過社群媒體平台、電話、電子郵件或聊天及時回覆客戶詢問。 - 提供有關產品和服務的準確資訊。 - 確定優先問題並將其回報給相應部門。 - 對客戶保持積極、同理心和專業的態度。 - 保存客戶互動、交易、評論和投訴的記錄 - 隨時了解產品知識 資格： -...

  • Customer Care Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Britishpedia Media Group Sdn.Bhd. Full time

    **職位： 客戶服務專員** **公司：**英國百科媒體集團有限公司有限公司。 **就業類型：**全職 **基本薪資：** RM 2300 - RM 2800 **地點：**吉隆坡 **關於公司：** 在Britishpedia Media Group (BPH)，我們不僅是一家出版社，我們也是說故事的人。我們成立於 2013...

  • 客户服务专员 (Customer Support Specialist)

    1 week ago

    Kuala Lumpur, Malaysia MBG Business Consultancy Sdn Bhd Full time

    客户服务专员负责为客户提供卓越的客户服务和支持。您将作为主要联系人，处理查询、关注和请求，确保客户满意度并保持良好的关系。您将处理各种沟通渠道，包括电话、电子邮件、实时聊天，有时还包括社交媒体平台，以有效高效地解决客户需求。为企业和个人客户...

  • Customer Service Support 客服专员

    3 weeks ago

    Kuala Lumpur, Malaysia Rynat Information Technology Sdn Bhd Full time

    **工作職責：** - 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。 - 透過卓越的銷售服務和解決客戶疑問，確保高水準的客戶滿意度。 -...

  • Customer Service Executive

    6 days ago

    Kuala Lumpur, Malaysia Harumio Full time

    提供并建议有效的工作流程，以简化重复性问题 - 根据标准操作程序处理不同主题的问题 - 确定客户需求，澄清信息，研究每个问题并提供解决方案和/或替代方案 - 其他在线客服任务 - 时刻关注最新韩流潮流动态 Job Requirements - 最低学历要求SPM -...

  • Customer Service Executive 客户服务

    2 months ago

    Kuala Lumpur, Malaysia Quisine Nutritious Caterings Sdn Bhd Full time

    工作描述 - Provide full support on matters related to sales operation - 提供与销售运营有关事项的全面帮助 - Handle Customer enquiry and to provide information and assistance - 处理客户查询并提供信息和帮助 - Respond to customer service issues in a timely manner - 及时响应客户服务问题 **Job...

  • Customer Service 中文客服

    3 weeks ago

    Kuala Lumpur, Malaysia Gas HSHS Full time

    Position: Customer Service Representative - Location: KL Sentral - Salary : Rm 3000 - 4500 - Normal Working hours / 24hrs shift rotational - Preferable with working experience in the insurance field is required for this position. - Fluent in verbal communication skills in English language is essential. - Mandarin speaker is an added advantages - Ability to...

  • Customer Service Associate

    1 week ago

    Kuala Lumpur, Malaysia Amzone management sdn bhd Full time

    ** **所需语言：英文，中文（一定） ** **至少**SPM / STPM / Diploma / Degree **或以上 ** **至少**1*年金融相关知识（ **crypto**，*stock **， **forex**） 职责： **...